Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Melanie Payne

Kingston,ON

Summary

Results-driven sales professional with a 20+ year track record, eager to contribute expertise in a dynamic role highlighting exceptional social and negotiating skills. Seeking a position to leverage strong organizational, time management, and excellent communication skills to foster positive work relationships, driving successful outcomes. Committed to surpassing sales targets and delivering unparalleled value through a strategic, customer-focused approach

Overview

19
19
years of professional experience

Work History

Sr. Director of Franchising + Development

The Ten Spot
Toronto, ON
06.2022 - 10.2023
  • Lead the sales team, collaborated with the executive team, and developed strategies for franchise sales
  • Oversaw consecutive construction build outs; communicated between franchise partners, general contractor, landlord and headquarters
  • Effectively managed time to handle multiple leads and opportunities simultaneously
  • Prioritized tasks to ensure that the sales process moved forward efficiently
  • Addressed concerns or objections raised by potential franchisees
  • Found creative solutions to overcome challenges and obstacles in the sales process
  • Drove marketing activities, sourced potential candidates, and conducted quality contact meetings and discovery days
  • Established trust and credibility in order to facilitate successful partnerships
  • Traveled to trade shows and events to meet and manage potential leads
  • Adapted sales strategies to different markets and individual franchisee needs.

Director of Franchising + Development

Foodtastic (acquired Pita Pit Canada)
Toronto, ON
01.2022 - 06.2022
  • Managed new franchisees throughout the sales and onboarding process
  • Used clear and effective communication to convey the benefits of the franchise to potential buyers
  • Genuine passion for the brand and a commitment to helping potential franchisees achieve their business goals
  • Maintained a network of brokers for A+ location acquisition, worked closely with various teams, and ensured compliance with legal requirements
  • Represented the brand at franchise shows, connected with potential franchisees, and maintained a list of underdeveloped areas.

Franchise Development + Recruitment Manager

Pita Pit Canada
Kingston, ON
10.2017 - 01.2021
  • Oversaw end-to-end sales processes, including application, onboarding, site selection, and construction
  • Ensured a streamlined and efficient onboarding process for potential franchisees
  • Led interviews with a focus on positive brand representation
  • Utilized strong communication skills to uncover applicants' intentions and personality traits
  • Identified and selected candidates aligned with brand values
  • Upheld a high level of accuracy and confidentiality in handling financial and company information
  • Oversaw the production of a weekly newsletter, vetted content for accuracy and engagement, ensuring effective communication to a global audience
  • Maintained detailed records of calls, meetings, and project work using communication platforms
  • Ensured accurate historical records for future reference and legal purposes
  • Managed the ongoing relationship with the customer, ensuring their needs were met, and explored opportunities for long-term collaboration.

Planning Consultant, Client Care Coordinator, Funeral Director

Arbor + R.S. Kane Funeral Home
Toronto, ON
06.2004 - 09.2017
  • Collaborated with clients to develop customized financial plans for their funeral arrangements, addressed budgetary concerns and explored available prepayment options
  • Clearly articulated the financial benefits and peace of mind associated with pre-planning, emphasizing potential cost savings
  • Expertise in planning and coordinating funeral services
  • Exceptional ability to communicate with clients empathetically and sensitively
  • Strong organizational skills for efficiently managing multiple tasks and timelines, meticulous attention to detail in all aspects of funeral service
  • Excellent interpersonal abilities for working with diverse clients and team members.

Education

University of Ottawa Professional Development
04-2019

Sales Management Certificate -

University of Toronto Continuing Studies
01.2012

Life License Qualification Program -

Financial Services Commissions of Ontario
01.2011

Ontario Funeral Director’s License -

01.2004

Funeral Service Diploma -

Humber College
01.2003

Skills

  • Pipeline Development
  • Project Coordination
  • Business Planning
  • Business Development
  • Negotiation
  • Fundraising Events

Volunteer Experience

  • Special Olympics Motionball Day of Sport Events and Ontario School Championship
  • Volunteer of the Year 2022/2023 - Greater Kingston Girls Hockey Association
  • U9 Ice Wolves Hockey Coach
  • Jr Gaels Soccer Coach

Timeline

Sr. Director of Franchising + Development

The Ten Spot
06.2022 - 10.2023

Director of Franchising + Development

Foodtastic (acquired Pita Pit Canada)
01.2022 - 06.2022

Franchise Development + Recruitment Manager

Pita Pit Canada
10.2017 - 01.2021

Planning Consultant, Client Care Coordinator, Funeral Director

Arbor + R.S. Kane Funeral Home
06.2004 - 09.2017

University of Ottawa Professional Development

Sales Management Certificate -

University of Toronto Continuing Studies

Life License Qualification Program -

Financial Services Commissions of Ontario

Ontario Funeral Director’s License -

Funeral Service Diploma -

Humber College

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Melanie Payne