Melanie Neale
Penhold,AB
Summary
I am an accomplished Business Administrator equipped with Fourteen years of diverse and progressive experience in Dental. Detail oriented and communication savvy with a record of successful patient relations. Skilled at keeping a schedule full and maintaining a close relationship to assist management and dentists in all things needed to build an optimal running dental practice. Come with an abundance of dental knowledge and skills, and always willing and ready to learn and be guided to optimize performance in an office.
Overview
13
13
years of professional experience
Work History
Business Administrator
Appleway Dental
Red Deer, Alberta
08.2020 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept up on all relative training needed to maintain company standards through continued education in modern dental practices.
- Trained new staff and aided in maintaining low employee turn over.
- Responded to inquiries from callers seeking information, dealt with customer complaints in a formal and timely manner.
- Maintained patient records
- Aided in Accounts receivable and patient financial plans
- Processed insurance payments and dealt with all insurance related inquires.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Laboratory Tech /Chairside Dental Assistant
Bower Dental Centre
Red Deer, AB
01.2008 - 04.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for 11 Dental chairs daily.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Skills
- Analytical and Critical Thinking
- Organization and Time Management
- Interpersonal Communication
- Multitasking Abilities
- MS Office
- Cleardent, Autopia and Dentrix Dental Software experience
- Fourteen years of dental office work with vast knowledge of all aspects of the Dental field
- Teamwork and Collaboration
- Attention to Detail
References
Madison Czapp (Appleway Dental ) (403) 506- 7406
Cheryl Nawolski (Bower Dental Centre) (403) 347- 8008
Timeline
Business Administrator
Appleway Dental
08.2020 - Current
Laboratory Tech /Chairside Dental Assistant
Bower Dental Centre
01.2008 - 04.2019
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