Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Melanie Muntean

Kitchener,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Tattoo Artist

Self Employed
08.2010 - 11.2023
  • Collaborated in team-based environment to maximize customer satisfaction with services.
  • Kept areas neat and clean and equipment sanitized.
  • Streamlined appointment scheduling for improved efficiency, ensuring timely completion of tattoo projects.
  • Demonstrated adaptability by working with various equipment types depending on the specific requirements of each project.
  • Created custom tattoo designs for customers.
  • Anticipated design issues and proved to be proactive in developing effective solutions.
  • Preserved patient safety by following safety protocols.
  • Assisted in managing the studio''s social media presence, showcasing completed tattoos and promoting upcoming events.
  • Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
  • Accepted and processed payments for services rendered.

Property Manager

Grey Peak Investments
02.2016 - 04.2019
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Completed annual rent calculations using housing database software.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

GED -

Bedford High School
Bedford, Ohio USA.
06.2003

Skills

  • Strong Work Ethic
  • Appointment Setting
  • Inventory Management
  • Problem-Solving
  • Excellent Communication
  • Client consultation
  • Client Advocacy
  • Building Positive Rapport
  • Design skills
  • Sanitation Procedures
  • Customer Service
  • Appointment Scheduling

Languages

English
Full Professional

Additional Information

I received my Permanent Resident status in June of 2023.

Timeline

Property Manager

Grey Peak Investments
02.2016 - 04.2019

Tattoo Artist

Self Employed
08.2010 - 11.2023

GED -

Bedford High School

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Melanie Muntean