Melanie Moreira
Palm Springs
Summary
Highly motivated and outgoing professional with proven success in customer service, sales support, and administrative leadership. Experienced in managing high-volume environments while maintaining exceptional attention to detail. Passionate about fitness and helping others achieve their goals. Adept at building strong relationships, closing sales, and promoting services. Fluent in English and Spanish with a strong ability to connect with diverse clientele. Seeking to bring energy, reliability, and a goal-oriented mindset to a dynamic fitness sales team.
Overview
11
11
years of professional experience
Work History
Head Hostess
The Hideout Kitchen+Bar
10.2024 - Current
- Trained and mentored new staff members the seating process for increased efficiency and reduced wait time for guests
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
Jr. Staff Accountant
Brennan & Company
09.2022 - Current
- Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.
- Conducted monthly bank reconciliations for accurate financial statements and cash flow management.
- Managed accounts payable processes, ensuring timely vendor payments and maintaining positive relationships with suppliers.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Completed and filed returns with tax departments at local, state, and federal levels.
Office Manager
Plumberex Speciality Products
01.2021 - 09.2022
- Assisting with accounting responsibilities and generating financial reports for B2B relations by collecting, tracking and correcting financial data.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Marketing Specialist
Airex Manufacturing, Inc
10.2019 - 01.2021
- Increased brand awareness by developing and implementing targeted marketing campaigns. (#MyAirexInstall Challenge)
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
Customer Service Representative
Plumberex Specialty Products
09.2018 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
IT Store Manager
DA Computers
08.2014 - 09.2018
- Trained and supervised technicians, fostering a high-performance, customer-focused team environment.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Oversaw daily operations of a busy computer repair shop, managing all repair projects from intake to completion with a focus on quality and turnaround time.
- Managed and tracked inventory of parts and equipment, reducing waste and optimizing stock levels for efficiency.
Education
Associates Degree - Business Administration
College of The Desert
Palm Desert, CA05-2024
Skills
- Outgoing, friendly and energetic
- Team Leadership & Staff Coordination
- Sales-driven with customer service skills
- Bilingual: English & Spanish
- Ability to pursue leads and close sales
- Staff Training & Performance Management
- Highly Organized and Self-Motivated
- Strong time management and multitasking
- Conflict Resolution & Problem Solving
Timeline
Head Hostess
The Hideout Kitchen+Bar
10.2024 - Current
Jr. Staff Accountant
Brennan & Company
09.2022 - Current
Office Manager
Plumberex Speciality Products
01.2021 - 09.2022
Marketing Specialist
Airex Manufacturing, Inc
10.2019 - 01.2021
Customer Service Representative
Plumberex Specialty Products
09.2018 - 10.2019
IT Store Manager
DA Computers
08.2014 - 09.2018
Associates Degree - Business Administration
College of The Desert
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