Melanie M. Lorenzo
Temple City
Summary
Dynamic professional with extensive experience in customer support and logistics management at TRIO Engineered Products Inc. Proven track record in enhancing operational efficiency and training teams. Skilled in Microsoft Office and personnel management, consistently exceeding sales goals while fostering strong relationships across departments. Recognized for implementing effective training procedures and maintaining high standards of service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Typist Clerk – Lead
Department of Health Services / Correctional Health
Los Angeles
12.2017 - 10.2024
- Lead Senior Typist Clerk with expertise in performing advanced clerical tasks within correctional health administration
- Skilled in customer service, reception duties, typing, data entry, document management, and overseeing correctional health operations
- Responsible for preparing and proofreading reports, handling correspondence, maintaining filing systems, and ensuring accurate record-keeping
- Supports healthcare staff, manages medical records, coordinates health-related documentation, and ensures compliance with correctional health regulations
- Correctional Health Clerical Support: Coordinated clerical tasks within correctional health settings, including organizing health-related documentation, ensuring compliance with correctional health regulations, and maintaining detailed records
- Customer Service & Reception for Employees: Provided front-line support to both new and existing employees by assisting with onboarding, answering inquiries, and facilitating smooth communication between staff and management
- Email Communication: Distributed timely email blasts to all jail facilities, ensuring the accurate communication of updates, schedules, and health-related procedural changes
- Staff Development and Scheduling: Assisted with scheduling training classes and securing appropriate locations for healthcare-related training and compliance
- Personnel Information Management: Maintained accurate and confidential personnel records for nursing, mental health, and administrative staff, ensuring privacy and compliance with regulations
- Filing and Documentation: Organized and managed medical, personnel, and compliance-related documents to ensure easy access and proper filing systems
- Cal-OSHA Reporting: Prepared and submitted Cal-OSHA reports to ensure workplace safety compliance
- Leadership and Supervision: Supervised junior clerical staff to ensure smooth office operations and optimal workflow
- Developed Tracking System: Created and implemented a new tracking system for Continuing Education Units (CEUs) for all Correctional Health Medical Staff, enhancing compliance and accuracy of record-keeping
- Promoted to Senior Typist Clerk: Promoted to Senior Typist Clerk at the Staff Development Unit in December 2021 due to exemplary performance and leadership in clerical operations
- Proficient in office software, with a strong focus on organizational efficiency, customer service, and ensuring seamless office operations in correctional health settings
- Computed and verified totals on report forms, requisitions or bills with adding machine or calculator.
Customer Support Manager
WEIR MINERALS NORTH AMERICA
Irwindale
10.2014 - 11.2016
- Company Overview: Engineering company headquartered in Scotland
- Managed up to ten representatives in the aftermarket parts departments across different locations in the United States
- Assured front office staff and sales team to operate efficiently
- Ensured sales quotas, in weekly and monthly goals, were met or exceeded
- Supported and assisted Territory Managers in all inquiries related to machine sales
- Helped conduct and maintain a level of sales, and inventory, and was responsible for purchasing forecast reports
- Entered sales orders ensuring compliance with policy guidelines as well as providing updates to each customer as requested
- Guaranteed sales were processed in an accurate and timely manner and communicated with different departments to resolve problems and expedite workflow
- Provided training to the department to ensure every customer support team was efficient in key department assignments
- Engineering company headquartered in Scotland
- Implemented a new training procedure for the Customer Support team and executed a maintenance key parts reference list for all machinery produced by TRIO Engineered Products, Inc
- Incorporated a new price guide for all machine aftermarket parts
Customer Support Manager/Logistics Manager
TRIO ENGINEERED PRODUCTS INC.
Irwindale
02.2002 - 10.2014
- Company Overview: Engineering services provider
- Handled a team of up to ten representatives in different parts of the United States
- Supported Territory Managers, ran front office operations, and managed the sales team
- Processed domestic and international customer sales requests by communicating by phone, e-mail, and fax
- Assured excellent customer support and timely delivery by liaising with various departments
- Managed daily shipping log and processed oversized and heavy haul domestic shipments
- Prepared shipments and checked and recorded incoming and outgoing shipments
- Accurately billed lading for outbound freight and consolidated shipping orders
- Assured each driver was equipped with the necessary paperwork and monitored the inventory of packaging materials, purchasing more as needed
- Scheduled goods’ pick-up and troubleshoot all complaints to resolve issues and prevent them from occurring again
- Responsible for purchasing and maintenance of office and maintenance supplies and helped the CEO with various administrative tasks
- Engineering services provider
- Promoted on multiple occasions during my tenure at the company, starting with a promotion to Front Office Supervisor & Logistics Coordinator in 2003, then to Customer Support Representative & Shipping Supervisor in 2005, and finally to Customer Support Lead & Shipping Manager in 2008
Education
Coursework - Medical Office Management
Corinthian Schools, Inc. Bryman College
El Monte, CA09-1998
Skills
- Customer Support
- Inventory Control
- Purchasing
- Logistics Management
- Personnel Management
- Microsoft Office
- Front Office Supervision
- Administrative Support
- QuickBooks
Certification
- CAL-OHSA 10
Affiliations
- One Legacy Ambassador
References
References available upon request.
Timeline
Senior Typist Clerk – Lead
Department of Health Services / Correctional Health
12.2017 - 10.2024
Customer Support Manager
WEIR MINERALS NORTH AMERICA
10.2014 - 11.2016
Customer Support Manager/Logistics Manager
TRIO ENGINEERED PRODUCTS INC.
02.2002 - 10.2014
Coursework - Medical Office Management
Corinthian Schools, Inc. Bryman College
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