Melanie Miles
Innisfil,ON
Summary
Dynamic retail professional with a proven track record at Foodland Grocery Store, excelling in customer service and team collaboration. Recognized for enhancing checkout efficiency and training new staff, I leverage analytical thinking and decision-making skills to foster client loyalty and streamline operations, contributing to a significant reduction in queue times.
Overview
10
10
years of professional experience
1
1
Certification
Work History
File Administrator/Retail Cashier
Foodland Grocery Store
Stroud Ont
10.2021 - 08.2025
- Assisted in training new cashiers on operational procedures and best practices.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Sales Associate
Giant Tiger
Barrie, ON
09.2015 - 10.2021
- Delivered exceptional customer service, enhancing shopping experience and fostering client relations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new associates on sales techniques and company policies to promote efficiency.
Skills
- Teamwork and cooperation
- Decision-making
- Analytical thinking
- Collaboration and communication
- Customer service
- General office functions
- File tracking
Certification
- First Aid Training - March 2028
Timeline
File Administrator/Retail Cashier
Foodland Grocery Store
10.2021 - 08.2025
Sales Associate
Giant Tiger
09.2015 - 10.2021