Melanie McGruthers
Barrie,ON
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
07.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed department budgets and generated financial reports for management review.
- Processed Payroll for all employee's (5-10) weekly.
Customer Service Representative
03.2019 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
NCCPT Grad - Corrective Exercise Specialist
International Sports Sciences Association
11.2024
NCCPT Grad - Certified Personal Trainer
International Sports Sciences Association
06.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Computer Proficiency
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Deadline-oriented
- Professional and mature
Certification
- CPR/AED 2024
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
07.2022 - 08.2023
Customer Service Representative
03.2019 - 07.2022
NCCPT Grad - Corrective Exercise Specialist
International Sports Sciences Association
NCCPT Grad - Certified Personal Trainer
International Sports Sciences Association