Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melanie McGruthers

Barrie,ON

Summary

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Administrative Assistant

07.2022 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed department budgets and generated financial reports for management review.
  • Processed Payroll for all employee's (5-10) weekly.

Customer Service Representative

03.2019 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

NCCPT Grad - Corrective Exercise Specialist

International Sports Sciences Association
11.2024

NCCPT Grad - Certified Personal Trainer

International Sports Sciences Association
06.2024

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Computer Proficiency
  • Customer and client relations
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Deadline-oriented
  • Professional and mature

Certification

  • CPR/AED 2024

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

07.2022 - 08.2023

Customer Service Representative

03.2019 - 07.2022

NCCPT Grad - Corrective Exercise Specialist

International Sports Sciences Association

NCCPT Grad - Certified Personal Trainer

International Sports Sciences Association
Melanie McGruthers