Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Melanie Lynch

Toronto,ON

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales and increasing . Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

National Inside Sales Supervisor

Medtronic
05.2024 - Current
  • Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
  • Oversaw team of 14 inside sales representatives and led staff in two countries.
  • Hired and provided hands-on training and support to 4 newly hired inside sales representatives in a Columbia office, promoting the implementation of best practices and compliance with company policies.

Western Inside Sales Supervisor

Medtronic
06.2023 - 06.2024
  • Streamlined internal processes to improve efficiency within the Inside Sales department.
  • Tracked attendance of sales representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
  • Achieved significant sales growth of 78% during inaugural year
  • Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
  • Established clear expectations for team members, fostering accountability and ownership in their daily tasks.
  • Managed the Inside Sales pipeline, ensuring a steady flow of qualified leads for the sales team to close deals effectively.
  • Trained new inside sales representatives, providing guidance on best practices and company policies.

Sales Team Lead

Medtronic
06.2022 - 06.2023
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Supported sales account managers by providing accurate and detailed reports.
  • Reduced lead response times by optimizing CRM processes, increasing overall lead conversion rates.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
  • Expanded client base by fostering strong relationships and delivering exceptional customer service.
  • Applied acquired knowledge of local programs and market conditions to develop effective process improvement strategies.
  • Streamlined reporting procedures for improved efficiency in tracking team performance metrics against set goals.

Senior Inside Sales Representative

Medtronic
08.2018 - 06.2022
  • Maximized territory penetration by strategically targeting underrepresented markets for expansion efforts.
  • Implemented strategic selling techniques resulting in higher close rates and shorter sales cycles.
  • Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
  • Assisted in developing yearly sales forecast based on market analysis resulting in more accurate budget planning.

Inside Sales Representative

Medtronic Canada
01.2016 - 07.2022
  • Consistent sales performance and achieving sales targets across all territories which I worked
  • Dealt with Assisted Device Program, Nova Scotia Insulin Pump program, Eastern Health, Assisted Device program and Pharmacare as liaison for the customers and Medtronic, Inc.
  • Lead qualification with aim of identifying new opportunities and maximizing revenue.
  • Developing existing customer portfolio by creating a strong relationship within account, both with patients and our health care partners.
  • Presented at patient events and to health care partners.
  • Yearly and quarterly sales territory planning with a focus on overachieving the targets and increasing sales.

Consumer Care Specialist - Diabetes

Medtronic Canada
01.2014 - 07.2016
  • Work answering calls, replying to email in consumer care inbox, problem solving and entering orders for customers, as well manage online store
  • Nominated among top talent for Medtronic Rookie of the Year

Owner and Talent Agent

Lynchpin Talent
01.2006 - 01.2012
  • Talent agency representing actors for work in film, television and advertising
  • Ran a small talent agency, representing 30 plus actors
  • Managed talent, negotiated contract in film and television.

Education

Bachelor’s in Communications -

McGill University

Diplome D’Etudes Collegiales -

Dawson College

Skills

  • Sales & Marketing
  • Customer Relationship Building
  • Pipeline Management
  • CRM proficiency
  • Sales management
  • Bilingual in French
  • Sales Coaching
  • Budgeting
  • Territory Management
  • Sales Forecasting
  • Complex Problem solving
  • Accounting

References

Reference available upon request

Languages

French
Native or Bilingual

Timeline

National Inside Sales Supervisor

Medtronic
05.2024 - Current

Western Inside Sales Supervisor

Medtronic
06.2023 - 06.2024

Sales Team Lead

Medtronic
06.2022 - 06.2023

Senior Inside Sales Representative

Medtronic
08.2018 - 06.2022

Inside Sales Representative

Medtronic Canada
01.2016 - 07.2022

Consumer Care Specialist - Diabetes

Medtronic Canada
01.2014 - 07.2016

Owner and Talent Agent

Lynchpin Talent
01.2006 - 01.2012

Bachelor’s in Communications -

McGill University

Diplome D’Etudes Collegiales -

Dawson College

Similar Profiles

CREATE PROFILE
Melanie Lynch