Melanie Lucas
Dollard Des Ormeaux,QC
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
16
16
years of professional experience
Work History
Accounts Receivable / Retention
Intelligent Networks
04.2017 - Current
- My employer sends me accounts who decline in their monthly payment
- I contact the client and advise
- Retrieve new method of payment and submit to my employer
- I assist clients that are past due with a payment arrangement and follow up to ensure payments are made
- I assist when a client advises they want to cancel service and try to retain the account by listening to their concerns and addressing their issues accordingly.
Customer Service
Intelligent Networks
04.2017 - Current
- I get the roll over of CS calls if the main department does not answer
- I assist with their needs and open a ticket when needed.
Collections
Intelligent Networks
04.2017 - Current
- Contact clients to try and assist with severely past due payments and try to help get them on track.
Customer Service Representative
Marchon Eyewear Canada
05.2010 - 04.2017
- Processing and submitting eyewear orders
- Check status of orders, investigate and initiated tracer action for items not received
- Follow up customer concerns to ensure prompt resolution of issues.
Shift Supervisor
Marchon Eyewear Canada
05.2010 - 04.2017
- Responsible for evening shift operations, help desk duties
- Annual appraisals, assessments and training.
Accounts receivable support
Marchon Eyewear Canada
05.2010 - 04.2017
- Assisting primary account liaisons with their customers
- Inbound calls processing credit card payments
- Sending monthly statements
- Assisting customers with account balance, billing terms, payment arrangements.
Administrative assistant & leasing agent
Marina Centre Apartments
01.2008 - 01.2010
- Renting apartments
- Writing leases, responsible for work orders
- Showing apartments to prospective tenants
- Collecting rent
- Answering tenants needs and general office duties.
Skills
- Outlook
- Word
- Excel
- Ring Central
- Salesforce
- SAP
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Accounts Receivable / Retention
Intelligent Networks
04.2017 - Current
Customer Service
Intelligent Networks
04.2017 - Current
Collections
Intelligent Networks
04.2017 - Current
Customer Service Representative
Marchon Eyewear Canada
05.2010 - 04.2017
Shift Supervisor
Marchon Eyewear Canada
05.2010 - 04.2017
Accounts receivable support
Marchon Eyewear Canada
05.2010 - 04.2017
Administrative assistant & leasing agent
Marina Centre Apartments
01.2008 - 01.2010
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