Melanie Loyola
Los Angeles
Summary
Experienced with creating a warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs. Looking to bring success to a company as a energetic and friendly employee.
Overview
6
6
years of professional experience
Work History
Hostess/Server
Kabuki Japanese Restaurant
07.2021 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted colleagues during rush hour to promote teamwork while providing exceptional service and guest dining experience.
Administrator /Bookkeeper
Strike One Management
01.2020 - 06.2021
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
Bookkeeping Assistant
Franco's Construction
01.2019 - 12.2019
- Managed invoices, payments and deposits, maintaining accurate records.
- Transferred physical documents to digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
- Assisted with payroll processing, including timesheet verification, and distributing paychecks accurately and on time.
Education
Associate of Arts - General Science
Santa Monica College
Santa Monica, CAAssociate of Arts - Liberal Arts: Social And Behavioral Science
Santa Monica College
Santa Monica, CASkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Guest engagement
- Communication
- Hospitality and accommodation
- Warm and friendly
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Hostess/Server
Kabuki Japanese Restaurant
07.2021 - Current
Administrator /Bookkeeper
Strike One Management
01.2020 - 06.2021
Bookkeeping Assistant
Franco's Construction
01.2019 - 12.2019
Associate of Arts - General Science
Santa Monica College
Associate of Arts - Liberal Arts: Social And Behavioral Science
Santa Monica College
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