Melanie Lopez
Pomona
Summary
Customer service representative with extensive industry experience and a strong focus on client satisfaction. Proven ability to establish rapport and foster relationships, contributing to overall business growth. Recognized for a positive attitude and teamwork skills, driving success in collaborative environments. Results-oriented professional dedicated to enhancing customer experiences and achieving company objectives.
Overview
5
5
years of professional experience
Work History
In-Car Technology Support Representative
TEK Systems
Chino
11.2022 - Current
- Provided first-level support for customer inquiries through phone and email.
- Assisted customers in navigating technical issues with products and services.
- Documented recurring issues and suggested improvements for product enhancement.
- Educated customers on product features and best practices.
- Utilized various software programs such as Microsoft Office Suite and Salesforce for daily duties.
Returns Processor
Cornerstone Staffing Agency
Walnut
02.2022 - 08.2022
- Inspects returned items
- Reboxes damaged boxes
- Systematically processes returns using Microsoft Dynamics AX
Wave Clerk
Ryder Logistics
Chino
11.2020 - 12.2021
- Created 45k shipping labels daily
- Generated nightly reports
- Monitored activity and supported other departments
- Checked-in carriers on appointed pick up times
- Occasionally created appointments through phone calls
General Laborer
Randstad USA
Chino
08.2020 - 11.2020
- Placed shipping labels on SharkNinja products
- Palletized and shrink wrapped up to 115 cartons per pallet
Education
High School Diploma -
Fremont Academy of Engineering and Design
Pomona, CA05.2020
Skills
- Microsoft Office
- Fast Learner
- Excellent Communication Skills
- Data Entry
- Bilingual
- Customer Service
- Manhattan SCALE
- Microsoft Dynamics AX
References
- Bianca Caballero, Randstad, bianca.caballero@randstadusa.com
- Sonia Lopez, Cornerstone, 14sonialopez@gmail.com
Languages
- English
- Spanish
Timeline
In-Car Technology Support Representative
TEK Systems
11.2022 - Current
Returns Processor
Cornerstone Staffing Agency
02.2022 - 08.2022
Wave Clerk
Ryder Logistics
11.2020 - 12.2021
General Laborer
Randstad USA
08.2020 - 11.2020
High School Diploma -
Fremont Academy of Engineering and Design