Melanie Leduc
Ottawa,ON
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse social, financial and health conditions. Proficient in helping clients identify their goals and facilitating supports. Caring, organized and friendly with excellent interpersonal skills. Compassionate social worker possesses caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Family Caregiver and Advocate
Mignault Family
09.2014 - 11.2021
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Executive Director
Maison d'amitie
03.2010 - 09.2014
- Implemented and monitored service delivery and efficient internal practices.
- Provided guidance and support to the multicultural team of 40 employees spread across two shelters, a helpline and various off-site positions.
- Exercised appropriate cost control to meet budget restrictions and maximize program's effectiveness.
- Mediated and resolved a variety of conflicts and complaints stemming from employees, clients and funders.
- Managed information (electronic and hard copy) and databases.
- Supervised writing of all program's reports and statistics, grant applications and checked information for accuracy prior to submission.
- Ensured adherence to the organisation's mission, values, client's needs and legislations while maintaining high quality standards.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Advocated for the interests/needs of women experiencing domestic violence and their children on several platforms.
Teacher
La Cite collegiale
08.2009 - 12.2010
- Worked cooperatively with other teachers, administrators and community partners to help students reach learning objectives.
- Communicated frequently with students and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Executive Director
Centre espoir Sophie
04.2008 - 03.2010
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maintain quality of services.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Wrote and submitted all grant applications and checked information for accuracy prior to submission.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public about the various needs of marginalized populations, social determinants of health and the impacts of social exclusion.
Counsellor
Centre espoir Sophie
03.2002 - 04.2008
- Offered guidance and support to help the clients identify and reach their goals and cultivate their self-esteem.
- Communicated closely with other counselors to devise programs and activities based on social, developmental and academic levels.
- Identified risk and resiliency factors within individual, peer group, family, school and community and developed strategies for intervention.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting harmful habits.
- Provided individual counseling services and partnered to facilitate weekly support groups.
- Developed service plans for clients to maintain or improve their health and dignity while improving their self esteem and autonomy.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created outcome plans and connected clients to appropriate community resources.
Education
Bachelor of Science - Sociology And Social Work
Ottawa University
Ottawa, ON04.2008
Certificate - Techniques De Travail Social
La Cité Collégiale
Ottawa, ON05.2005
Skills
- Social Support
- Time Management
- Progress Documentation
- Quality Program Protocols
- Case Management
- Client Documentation
- Care Plan Assessment
- Records Maintenance
- Community Integration
- Client Needs Assessment
- Verbal and Written Communication Skills
Timeline
Family Caregiver and Advocate
Mignault Family
09.2014 - 11.2021
Executive Director
Maison d'amitie
03.2010 - 09.2014
Teacher
La Cite collegiale
08.2009 - 12.2010
Executive Director
Centre espoir Sophie
04.2008 - 03.2010
Counsellor
Centre espoir Sophie
03.2002 - 04.2008
Bachelor of Science - Sociology And Social Work
Ottawa University
Certificate - Techniques De Travail Social
La Cité Collégiale
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