Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Lecavalier

Montreal,Canada

Summary

Accomplished Sales expert offering 15 years of exceeding financial targets with proven expertise in customer service, account management and relationship-driven sales. Highly organized in managing records and contracts and diligent about maintaining frequent connections with current accounts. Recovers lost revenue by rebuilding relationships with dormant customers and offering targeted solutions for specific needs.

Overview

14
14
years of professional experience

Work History

Bussiness Developpment - International Recruiting

Canadim Law firm
Montreal , QC
05.2024 - Current
  • Planned and executed recruitment events to bring in area candidates.
  • Participated in continuous improvement initiatives to enhance recruitment strategies.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Coordinated interviews with hiring managers and prospective employees.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Worked effectively in team environments to make the workplace more productive.

Bussiness Developpment Account Executive

Equifax
07.2021 - 11.2023
  • Developed customer relationships and partnerships to meet or exceed revenue and profit goals
  • Created and delivered formal written and verbal presentations to clients.
  • Qualified new prospects from inbound and outbound generated leads.
  • Used CRM to manage day-to-day activity, build pipeline and drive execution.
  • Conducted needs analyses and account reviews to uncover customer's essential needs.
  • Negotiated with customers to meet winning returns on investment.
  • Achieved and exceeded assigned sales quota within targeted prospect accounts and sales territory.

Manager of Operations

Netsatori Internetworking
Montreal, Qc
01.2019 - 04.2020
  • Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
  • Maintained financial and administrative controls, accurately tracking funds and keeping records current
  • Planned layouts for optimum workflows and business results.
  • Established clear expectations and objectives for team members and helped each achieve goals
  • Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
  • Prepared team schedules with focus on maintaining optimal employee coverage for business needs
  • Organized regular inventory counts to keep records accurate and identify supply needs or loss points
  • Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
  • Coordinated financial or budget activities to fund operations and maximize investments.
  • Conducted periodic performance reviews to assess employee performance.

National Account Manager

Quadbridge Inc
Montreal, Quebec
07.2016 - 12.2018
  • Coordinated solutions in collaboration with internal departments, advocating for customers' needs and managing swift corrections to identified concerns
  • Implemented successful customer solutions based on accurate forecasting and targeted follow through on key issues
  • Optimized strategic and tactical sales approaches based on collected data and available forecasts
  • Expanded business operations with effective utilization of customer-focused, forward- thinking strategies
  • Persuaded potential customers to purchase items using demos and product samples.
  • Directed and coordinated sales for new and existing items and services.
  • Evaluated marketing potential for store locations using statistical data.
  • Education language professional summary
  • Worked with marketing to develop multi-channel advertising campaigns.
  • Capitalized on emerging trends to sell new goods and services.

Media Consultant

Yellow Pages Group
Montreal, QC
06.2011 - 10.2013
  • Prospected and developed new accounts while servicing existing accounts and maintaining revenue streams
  • Maintained assigned account bases while developing new accounts.
  • Recommended products based on individual customer business needs and practices.
  • Created great customer experiences with personalized sales support.
  • Managed schedule and priorities to achieve key targets and meet deadlines.
  • Coordinated with product developers, engineers and client service representatives.
  • Drafted briefs, proposals and contracts to persuade prospects and increase sales.
  • Documented sales activity and interactions in CRM system.
  • Updated team regarding prospect and sales activities.
  • Attended conferences and workshops to build professional knowledge.
  • Conducted cold calling to present company offerings to potential customers.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
  • Met sales quotas by utilizing upselling opportunities.
  • Certificate in immigration relations

Education

Certificate - immigration relations

University of Quebec in Montreal
Montreal, QC

Certificate - Thai Massage Therapy

Lotus Palm
Montreal, QC

Skills

  • Recruitment strategies
  • Customer relationship management
  • Sales presentations
  • Staffing solutions
  • Team collaboration
  • Effective communication
  • Negotiation techniques
  • Multitasking Abilities
  • Leadership

Languages

  • English, Advanced (C1)
  • French, Advanced (C1)

Timeline

Bussiness Developpment - International Recruiting

Canadim Law firm
05.2024 - Current

Bussiness Developpment Account Executive

Equifax
07.2021 - 11.2023

Manager of Operations

Netsatori Internetworking
01.2019 - 04.2020

National Account Manager

Quadbridge Inc
07.2016 - 12.2018

Media Consultant

Yellow Pages Group
06.2011 - 10.2013

Certificate - immigration relations

University of Quebec in Montreal

Certificate - Thai Massage Therapy

Lotus Palm

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Melanie Lecavalier