Mélanie Lagacé
Dowling
Summary
Adept at building customer relationships and delivering exceptional service, I enhanced client satisfaction at Georgian Water And Air through tailored solutions and effective product demonstrations. My background in tutoring and personal support work underscores my interpersonal communication skills and ability to meet diverse needs, driving satisfaction and fostering trust.
Overview
3
3
years of professional experience
Work History
Sales Representative
Georgian Water And Air
10.2024 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Tutor
Tutor Doctor
09.2022 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Mentored and coached students with focus on developing independence and self-confidence.
- Created personalized lesson plans to meet needs of diverse learners.
PSW
St-Joseph Long Term Care
05.2023 - 12.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Front Gate Attendant
Ontario Parks
07.2021 - 08.2022
- Promoted park policies through clear communication of rules and regulations to guests upon entry.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
- Maintained a secure environment by diligently checking identification and verifying guest access.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Maintained clean surroundings at the front gate area, contributing to an organized first impression of the park.
- Contributed to a welcoming atmosphere, greeting guests with a smile and offering assistance as needed.
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales presentations
- Client service
- Negotiation tactics
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Representative
Georgian Water And Air
10.2024 - Current
PSW
St-Joseph Long Term Care
05.2023 - 12.2023
Tutor
Tutor Doctor
09.2022 - Current
Front Gate Attendant
Ontario Parks
07.2021 - 08.2022
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