Melanie Laagland-Winder
Fredericton,NB
Summary
Proven entrepreneur with a track record of enhancing customer satisfaction and profitability at Total Exterior Solutions Inc. interested in fostering strong customer relations. Achieved significant improvements in operational efficiency and customer base growth through strategic marketing and personalized service. Demonstrates exceptional leadership and negotiation skills, ensuring cost-effective operations and high-quality service delivery.
Overview
14
14
years of professional experience
Work History
Business Owner/Operator
Total Exterior Solutions Inc
04.2021 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Took part in home renovation projects, exterior maintenance, snow removal and landscaping operations.
- Authorized Sales Representative of 3 product that coincide with our services.
General Unit Manager
Chartwells Compass Group
02.2011 - 03.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
Education
High School Diploma -
Fredericton High School
Fredericton, NB06.2001
Skills
- Small business operations
- Sales tactics
- Financial Reporting
- Personnel Management
- Inventory Control
- Contractor negotiations
- Operations Management
- Entrepreneurial leadership
- Customer Relations
- Issue Resolution
- Cost Control and Budgeting
- Customer Service
- Relationship Building
- Attention to Detail
Languages
English
Full Professional
Timeline
Business Owner/Operator
Total Exterior Solutions Inc
04.2021 - Current
General Unit Manager
Chartwells Compass Group
02.2011 - 03.2021
High School Diploma -
Fredericton High School
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