Melanie Kozak
Vancouver,BC
Summary
Enthusiastic Nurse & Clinical Senior Project and Change Management Leader, adept at stakeholder engagement and change management, with a key focus on Public Service. Successfully facilitated design reviews and advocated for clinical needs, ensuring alignment with strategic goals. Proven ability to enhance processes and foster collaboration, driving impactful outcomes in complex healthcare projects.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Project and Change Management Lead-Clinical
Providence Health CareNew St. Paul's Hospital Project
Vancouver, BC
05.2022 - 04.2025
- Worked closely with internal and external stakeholders as a key enabler to execute the strategic plan and operational priorities for the SPH Redevelopment Project (NSPH 1A). Led and facilitated the planning & design review through various stages for several clinical units.
- Assisted in leading several groups through design and RFP requirements for: IT and equipment components such as Nurse Call System, Wireless Communication Devices, Equipment booms, & various large scale items.
- Represented the Project to internal and external groups via presentations and attendance in various committees & meeting groups such as New Employee Orientation, Clinical Operations, and conferences. Assisted Communications with the content design for FACT sheets, on-site presentations, and information booklets.
- Worked with Clinical Unit staff to determine their NSPH clinical needs, and advocated for those needs in design and user-group reviews with Project Co builders, NSPH Project internal technical teams and other colleagues.
Clinical Operations Manager Birthing Suites
PHSA-BC Women's Hospital
Vancouver, British Columbia
05.2017 - 05.2022
- Responsible for overall staffing model of the unit (approx 200 staff).
- Developed and implemented clinical operations processes to ensure compliance with regulatory requirements.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Created and maintained project timelines for multiple concurrent projects.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Responsible for leading hospital initiatives within the program, as they related to the overall strategic goals of PHSA including contributing to Covid-19 patient care & staff flows/algorithms.
- Led team through redevelopment stages of renovations and expansions including amalgamation of programs.
- Managed the Obstetrical Nursing Educator team to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
Project Clinical Manager (Lead) Birthing
PHSA Corporate- BC Children's & Women's Redevelopment Project
Vancouver, British Columbia
02.2013 - 05.2017
- Responsible for having led activities for opening of the Birthing Program unit in the Teck Acute Care Centre (TACC) and the Urgent Care Centre , both for new build and renovations.
- Liaised between Project Co. as a P3 project and the program to meet deliverables related to the Design Development, Construction Development and Commissioning phases for TACC as well as with Architects for the UCC Renovation.
- Utilized project management skills to organize work via gap analyses, risk registers, work plans, clinical service delivery plans and briefing notes.
- Applied PROSCI Change Management principles to develop engagement strategies with staff in the Maternal Gynecology Program during various core team meetings, working groups and focus sessions.
- Represented The C&W Redevelopment Project and BC Women’s Hospital & Health Care Centre in site visits to other agencies undergoing development.
Perinatal Clinical Educator
PHSA- BC Women's Hospital
Vancouver, British Columbia
03.2001 - 02.2013
- Was responsible for advanced professional education work including revising previous and creating new education initiatives for newly hired nurses as well as existing staff.
- Managed, taught and co-facilitated several in-house, regional, and provincial education programs.
- With a team of Program Coordinators and Managers, participated in interviews and performance reviews of staff.
- Presented at a variety of multidisciplinary and multidepartment sessions.
- Contributed to the achievement of Baby Friendly Designation at BCWH by the World Health Organization.
Registered Nurse
PHSA-
Vancouver, British Columbia
01.1994 - 03.2001
- Responsible for the direct clinical care of antepartum, laboring, delivering, and postpartum & newborn patients in leading Canadian Obstretrical hospital with over 7000 births per year.
- Fufilled duties as unit Charge Nurse when assigned.
- Responsible for triage and assessment of patients presenting to BCWH Triage.
- Supported research by completing necessary components for various patient studies and trials.
- Assigned a mentor for new staff including nursing and medicine.
- Participated in complex care planning for both obstetrically and socially complex patients.
Registered Nurse
Vancouver General Hospital
Vancouver, British Columbia
06.1993 - 12.1993
- Worked in a team responsible for the care delivery of acute and sub-acute medical patients, largely of geriatric population, transitioning home following long illness and rehabilitation.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Assisted physicians during examinations or surgical procedures.
- Provided emotional support and counseling to patients and their families.
Education
Bachelor of Science - Nursing
University of British Columbia
Vancouver, None05-1993
Skills
- Change management
- Stakeholder Collaboration
- Project Coordination
- Design review
- Clinical needs assessment
- Process improvement
- Effective Conflict Management
- Decision-making
- Customer focus
Affiliations
- Gardening
- Island of Maui
- Older Adult Advocacy
Accomplishments
- 2023 Providence Health Innovation, Research + Engagement "Skunkworks" Award: Hacking Aging team award
- 2021 Nominated PHSA+ Award in the Workplace Culture Category (contribution to a positive, healthy and engaged workplace)
- 2021 Nominated PHSA + Award in Team Category (outstanding work and dedication to health care)
- 2008 Ministry of Health Award: “Celebrating 150 Years of Nursing in BC: One of 150 Outstanding Nurses”.
- 2003 Award of Excellence in Education, Children’s & Women’s of BC.
Presentations:
- 2019 Canadian Association of Perinatal & Women’s Health Nurses CAPWHN Annual Canadian Conference Presentation "We Want More Support!": The New Roles of The Clinical Resource Nurse & Perinatal Clinical Educator at BCWH Maternal Newborn Program”
- 2018 Provincial Videoconference Grand Rounds Co-Presentation with Department Head, Midwifery and Department representatives of Obstetrics and Midwifery:“Does Normal Birth Still Happen?”
- 2012 Co-Presentation with the Senior Medical Director, Acute Perinatal Program and Site Head Department of Obstetrics and Gynaecology to PHSA Board of Directors October: “Inter-professional Fetal Health Surveillance: Does Learning Together Make a Difference?”
- 2011 Presentation at the Canadian Association of Perinatal and Women’s Health Nurses (CAPWHN) “Tides of Change: Currents of Innovation”, Victoria B.C. October 2011; “Interprofessional Fetal Health Surveillance: Creating Tides for Change for Learning Together.”
- 2008 Ministry of Health Award: “Celebrating 150 Years of Nursing in BC: One of 150 Outstanding Nurses”.
- 2007 Multidisciplinary Videoconference Rounds presentation with Maternal Fetal Medicine Residency Program Director: “Can You Come Look At This Strip? Interdisciplinary Communication Tools for Fetal Surveillance”
- 2007 Provincial Videoconference Grand Rounds Co-Presentation with Midwifery: “Stability of The Newborn From Birth to Discharge/WHO Baby Friendly Initiative”
Certification
Providence Health Care Corporate:
- Tightrope "Presentations and Public Speaking"
PHSA Corporate:
- 2021 SafeCare Level One (Trauma and Violence Informed Practice, Substance Use & Harm Reduction, Indigenous Cultural Safety)
- 2019 San'yas Indigenous & Proceduress Cultural Safety
- 2014 PROSCI ADKAR Change Management Certification Training (PHSA Corporate)
- 2010 PHSA IMProve LEAN Leader training and module marathon
PHSA:
- 2006 Coach Approach Workshop, Children’s & Women’s of BC
- 2005 Leaders Supporting Learning Series, Children’s & Women’s of BC
Languages
English
Professional
License
- BC College of Nurses and Midwives License 2025
References
References available upon request.
Timeline
Senior Project and Change Management Lead-Clinical
Providence Health CareNew St. Paul's Hospital Project
05.2022 - 04.2025
Clinical Operations Manager Birthing Suites
PHSA-BC Women's Hospital
05.2017 - 05.2022
Project Clinical Manager (Lead) Birthing
PHSA Corporate- BC Children's & Women's Redevelopment Project
02.2013 - 05.2017
Perinatal Clinical Educator
PHSA- BC Women's Hospital
03.2001 - 02.2013
Registered Nurse
PHSA-
01.1994 - 03.2001
Registered Nurse
Vancouver General Hospital
06.1993 - 12.1993
Bachelor of Science - Nursing
University of British Columbia
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