Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Melanie Knox

Medicine Hat,AB

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills and eager to secure entry-level Retail Management position with Loblaws Companies LTD. I'm ready to start immediately and look forward to a successful and rewarding career.

Overview

41
41
years of professional experience

Work History

Companion Caregiver

Family Matters
03.2020 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Completed regular check-ins and progress report for each client.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.

Professional Coach

Platinum Star Power Skating
11.2014 - Current
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
  • Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
  • Assisted in recruitment and selection of additional coaching staff to establish strong and competent team.
  • Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Utilized various coaching models and techniques to maximize client success.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Researched latest industry trends and developments to keep abreast of best practices.

Professional Figure Skating Coach

Skate Canada
09.1982 - 04.2012
  • Evaluated students to match skill levels with appropriate classes.
  • Gave on and off ice training to help aid athletes in proper stretching and training regimens.
  • Choreographed programs to prepare skaters for competitions and advancement testing.
  • Analyzed moves of skaters to explain correct and incorrect techniques.
  • Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
  • Planned and directed physical conditioning programs to enable athletes to achieve maximum performance.
  • Improved skaters jumping, spin, twist and turn techniques with consistent coaching and demonstrations.
  • Evaluated athletes' strengths and weaknesses to improve techniques to prepare for competitions.
  • Maintained database of videos from competitions and played videos in group settings to motivate skaters.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Utilized various coaching models and techniques to maximize client success.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Assisted clients in setting and achieving personal and professional goals.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Created and implemented innovative strategies to engage clients in coaching journey.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Developed and delivered presentations to educate clients on topics related to coaching.
  • Assisted in developing marketing materials to promote coaching services.
  • Developed and maintained network of professional resources to refer clients to.

Call Center Manager

Dodge City Car Dealership
04.2001 - 03.2004
  • Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Developed quality employees within call center to take over leadership positions.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Established and oversaw performance targets for call center associates.
  • Implemented innovative service strategies to improve customer experience and engagement.
  • Scheduled call center staff to meet operational needs whilst remaining under budget.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

CCP Level 3 Certified -

Coaches Certification Program/Skate Canada
Toronto, ON
05.1990

High School Diploma -

Swift Current Comprehensive High School
Swift Current, SK
06.1980

Skills

  • Dependable and Responsible
  • Time Management
  • Strong Ethics
  • Verbal and Written Communication Skills
  • COVID-19 Safety Policies
  • Excellent Sales Skills
  • Creativity and Flexibility
  • Nondiscriminatory Practices

Additional Information

I am an artist so I have an innate ability to think outside the box and find creative solutions.


I have written and self-published 2 books on using "Systems Thinking" to solve life's complex problems. It's a mindset that allows you to see the bigger picture, that problems can be the result of something more than what we see and know. Systems Thinking allows us to find solutions and fix problems at the root cause.


I am in great physical condition. I work out daily, I eat healthy.


I have no underlying health concerns.


I am independent and dependable.



Timeline

Companion Caregiver

Family Matters
03.2020 - Current

Professional Coach

Platinum Star Power Skating
11.2014 - Current

Call Center Manager

Dodge City Car Dealership
04.2001 - 03.2004

Professional Figure Skating Coach

Skate Canada
09.1982 - 04.2012

CCP Level 3 Certified -

Coaches Certification Program/Skate Canada

High School Diploma -

Swift Current Comprehensive High School

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Melanie Knox