Melanie Jones
Calgary,AB
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Account Executive - Private Client Services
Van Helden Agencies
11.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Account Executive - Private Client Services
Arthur J Gallagher
11.2019 - 11.2023
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Facilitated resolution of client issues by acting as liaison between customer service and technical teams.
- Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Account Manageer
JDR Insurance
04.2016 - 12.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Alberta Insurance Council
Edmonton, ABSkills
- Account Management
- Conflict Resolution
- Written and verbal communication
- Customer Service/Customer rapport
- Interpersonal Skills
- Performance Tracking
- Account Servicing
- Service Management
- Account relations
- Time Management
- Attention to Detail
- Teamwork and Collaboration
Timeline
Account Executive - Private Client Services
Van Helden Agencies
11.2023 - Current
Account Executive - Private Client Services
Arthur J Gallagher
11.2019 - 11.2023
Account Manageer
JDR Insurance
04.2016 - 12.2019
Alberta Insurance Council
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