Melanie Johnston
Caledon,ON
Summary
Dynamic professional with proven skills in building strong client relationships and delivering exceptional customer service. Committed to enhancing client satisfaction and driving business success through proactive communication and strategic planning.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
PRACTICUM
S.E.N.A.C.A Adult Day Program
Oakville, Canada
01.2019 - 04.2019
- Implement and conduct activities that promote purpose and enhance self-esteem
- Providing person-centred care and implementing programs based on our clients physical, mental, cognitive abilities and safety needs
- Monitoring clients on a daily basis using the Dementia Observation System
Named Account Manager
MTS Allstream
11.2001 - 09.2003
- Built trust, credibility, and loyalty with clients by establishing strong working relationships and providing superior customer service
- Educated clients regarding Allstream solutions through presentations and tours
- Developed and executed strategic account plans to help clients meet their key business requirements and grow Allstream’s revenue
Account Development Representative
MTS Allstream
01.2000 - 11.2001
- Maintained existing accounts by providing high quality customer service
- Provided ongoing support to clients from the time of order until delivery and acted as a single point of contact for any issue through to resolution
- Mentored and provided training for the Sales Support Team
- Increased sales by developing leads, cross selling and networking
- Received Presidents Award for overachieving in all required benchmarks
Education
Some College (No Degree) - Office Administration
Sheridan College
Oakville, ON 09.2019 - 10.2022
Skills
- Maintaining and enhancing relationships with clients
- Record maintenance in accordance with policies and procedures
- Effective communication
- Generating confidence and enthusiasm in others
- Driven and proactive mindset
Highlights Of Qualifications And Skills
- Established at maintaining and enhancing relationships with clients
- Ability to maintain records in accordance with policies and procedures
- Effective communicator able to generate confidence & enthusiasm in others
- Extremely driven and always looking for the next step
Timeline
Some College (No Degree) - Office Administration
Sheridan College
09.2019 - 10.2022
PRACTICUM
S.E.N.A.C.A Adult Day Program
01.2019 - 04.2019
Named Account Manager
MTS Allstream
11.2001 - 09.2003
Account Development Representative
MTS Allstream
01.2000 - 11.2001