Melanie De La Cruz
Bakersfield
Summary
Experienced customer service professional with a background in retail, food service, and healthcare support. Strong communication, multitasking, and problem-solving skills developed through leadership roles and client care experience. Dedicated to creating welcoming, organized, and enjoyable experiences for guests.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Customer Care Specialist
SuperCare Health
Bakersfield
05.2025 - Current
• Managed inbound calls from patients and providers
• Processed medical equipment and supply orders
• Verified patient information and insurance coverage
• Entered accurate data and maintained HIPAA compliance
• Resolved issues by coordinating with internal teams
Assistant Manager
Boxlunch
Bakersfield
08.2024 - 01.2025
- Operations Management
- Staff Management
- Customer Service
- Financial Management
- Marketing and Promotions
- Adherence to Brand Standards
General Manager
Jamba Juice
Bakersfield
03.2022 - 12.2023
- Operations Management
- Staff Management
- Financial Management
- Inventory Control
- Health and Safety Compliance
- Marketing and Promotion
- Quality Control
- Training and Development
Shift Lead
Auntie Anne's and Cinnabon
Tejon
03.2021 - 11.2021
- Oversaw daily operations
- Managed staff schedules and tasks
- Ensured exceptional customer service and satisfaction
- Handled transactions and cash management
- Led team meetings and training sessions
- Maintained compliance with quality control
Education
West high School -
West high School
Bakersfield College -
Bakersfield College
Skills
- Insurance verification
- Data entry
- Call management
- HIPAA compliance
- Customer support
- Operations management
- Staff supervision
- Financial oversight
- Inventory management
- Quality assurance
- Team leadership
- Training development
- Conflict resolution
- Payment processing
- Upselling techniques
- Time management
- Empathy and patience
- Email communication
- Inbound customer service
- Phone etiquette
- Customer service
- Process transactions
- Order processing
- Appointment scheduling
Certification
- ServSafe
- Manager Food Handler
Timeline
Customer Care Specialist
SuperCare Health
05.2025 - Current
Assistant Manager
Boxlunch
08.2024 - 01.2025
General Manager
Jamba Juice
03.2022 - 12.2023
Shift Lead
Auntie Anne's and Cinnabon
03.2021 - 11.2021
West high School -
West high School
Bakersfield College -
Bakersfield College