Melanie Hobbs
Pasadena
Summary
Hardworking and passionate worker with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Overview
6
6
years of professional experience
Work History
Ride Operator
Universal Studios Hollywood
06.2021 - Current
- Maximized customer service and satisfaction by providing directions to guests regarding requested attractions, locations and events.
- Followed procedures regarding height requirements, warnings and restrictions in order to ensure the safety of the theme park guests.
- Assisted guests in entering and exiting the ride attraction, providing general directions and support.
- Resolved guest issues by identifying source of complaint and formulating corrective action with leads and supervisors.
- Cleaned the ride and venue in order to reduce the spread of germs and bacteria.
Seasonal Sales Representative
MarketSource
11.2020 - 01.2021
- Worked alongside Best Buy representatives to boost sales by enhancing product presentations and giving customers in depth insight on Smart Home products
- Assisted with locating and choosing the correct products based on customer needs and product specifications.
- Set and achieved company defined sales goals.
Sales Associate
Sanrio
06.2019 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Call Center Representative
Donor Services Group
03.2019 - 06.2019
- Adhered to company policies and scripts in order to achieve a set goal.
- Raised donations for various humanitarian organizations.
- Followed up with donors who have contributed to the humanitarian organizations, and responded proactively and positively to rapid changes.
Education
Bachelor of Science - Media Arts And Animation
The Art Institute of California
North Hollywood, CA06-2017
Skills
- Exceptional Customer Service
- Professional demeanor
- Multi-tasking strength
- Adaptability and creativity
- Proficiency in Microsoft Office
- Proficiency in Adobe Creative Cloud
- Cash Handling
- Sales
Timeline
Ride Operator
Universal Studios Hollywood
06.2021 - Current
Seasonal Sales Representative
MarketSource
11.2020 - 01.2021
Sales Associate
Sanrio
06.2019 - 11.2020
Call Center Representative
Donor Services Group
03.2019 - 06.2019
Bachelor of Science - Media Arts And Animation
The Art Institute of California
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