Melanie Hernandez
London,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Earls Vaughan
Woodbridge
06.2023 - 08.2023
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Upscale restaurant with social relevancy and intentionality.
Shift Lead
Freshii
Rutherford Marketplace, Vaughan
02.2021 - 08.2023
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
Volunteer Coach
Mcguire Goaltending School
Vaughan
09.2019 - 03.2020
- Worked as a volunteer coach who shot on goalies and helped with coaching.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Undergraduate - Engineering
Western University
London, ON04.2027
GED -
Everest Academy
Vaughan, ON06.2023
Skills
- Guest Engagement
- Guest Complaint Resolution
- Upselling
- Positive attitude
- Exceptional communication
- Effective multitasking
- Customer service expertise
- Time management
- Cash handling
- Phone etiquette
- Strong interpersonal skills
- Problem-solving abilities
Certification
Smart Serve Certification
Awards
4th Place in the Winter Youth Olympic Games 2020 (Ice Hockey), Team Mexico u18 3rd place world cup (Ice Hockey), Assistant Captain for u18 AA Team (Ice Hockey)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Hockey
Currently playing for Mexicos International Womens Ice Hockey Team, representing
Timeline
Hostess
Earls Vaughan
06.2023 - 08.2023
Shift Lead
Freshii
02.2021 - 08.2023
Volunteer Coach
Mcguire Goaltending School
09.2019 - 03.2020
Undergraduate - Engineering
Western University
GED -
Everest Academy