Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Hockey
Timeline
Generic

Melanie Hernandez

London,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Earls Vaughan
06.2023 - 08.2023
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
  • Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Upscale restaurant with social relevancy and intentionality.

Shift Lead

Freshii
02.2021 - 08.2023
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.

Volunteer Coach

Mcguire Goaltending School
09.2019 - 03.2020
  • Worked as a volunteer coach who shot on goalies and helped with coaching.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Education

Undergraduate - Engineering

Western University
London, ON
04.2027

GED -

Everest Academy
Vaughan, ON
06.2023

Skills

  • Guest Engagement
  • Guest Complaint Resolution
  • Upselling
  • Positive attitude
  • Exceptional communication
  • Effective multitasking
  • Customer service expertise
  • Time management
  • Cash handling
  • Phone etiquette
  • Strong interpersonal skills
  • Problem-solving abilities

Certification

Smart Serve Certification

Awards

4th Place in the Winter Youth Olympic Games 2020 (Ice Hockey), Team Mexico u18 3rd place world cup (Ice Hockey), Assistant Captain for u18 AA Team (Ice Hockey)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Hockey

Currently playing for Mexicos International Womens Ice Hockey Team, representing 

Timeline

Hostess

Earls Vaughan
06.2023 - 08.2023

Shift Lead

Freshii
02.2021 - 08.2023

Volunteer Coach

Mcguire Goaltending School
09.2019 - 03.2020

Undergraduate - Engineering

Western University

GED -

Everest Academy

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Melanie Hernandez