Melanie Hanzek
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
29
29
years of professional experience
Work History
Salon Manager
Kharma Hair Salons
03.2023 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Office Manager
Gold Rush Frozen Foods
07.2018 - 03.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Owner/Operator
Always August Tanning
01.2005 - 01.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
Resident Care Aide
Mount St. Mary Hospital
03.2004 - 03.2005
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Followed nutritional plans to prepare optimal meals.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
Server
Various
01.1995 - 01.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Resident Care Attendant
Sprott Shaw College
Victoria, BC09.2003
No Degree - Office Administration
North Island College
Courtenay, BC06.1994
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Training staff
- Salon safety and security
Languages
English
Native or Bilingual
Timeline
Salon Manager
Kharma Hair Salons
03.2023 - Current
Office Manager
Gold Rush Frozen Foods
07.2018 - 03.2023
Owner/Operator
Always August Tanning
01.2005 - 01.2018
Resident Care Aide
Mount St. Mary Hospital
03.2004 - 03.2005
Server
Various
01.1995 - 01.2005
No Degree - Resident Care Attendant
Sprott Shaw College
No Degree - Office Administration
North Island College
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