Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELANIE GUTIERREZ

Customer Servies Supervisor
MODESTO

Summary

Dynamic professional with extensive experience at Home Depot, excelling in customer service and sales. Proven ability to enhance team productivity through effective training and clear communication. Skilled in conflict resolution and product knowledge, consistently meeting sales goals while fostering positive relationships with clients. Adaptable and dedicated to improving customer satisfaction.


Overview

5
5
years of professional experience

Work History

Supervisor

Home Depot
06.2022 - 06.2023


Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Increased team productivity by implementing efficient workflows and setting clear expectations for staff members. Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities

Sales Kitchen/Bath

Home Depot
06.2021 - 06.2022

Contacting potential customers by telephone, Identifying customer needs, Negotiating all contracts with prospective customers, Providing information about products and services, Generating leads, Meeting or exceeding sales goals.

Customer Service Sales

Home Depot
05.2020 - 06.2021

Selling products and meeting customer needs. Servicing existing accounts and obtaining orders. Establishing new accounts by planning and organizing daily work schedule. Adjusting sales presentations based on the type of sales outlet or trade factor. Presenting and selling products or services to potential buyers

Care Giver

LifeGuard
04.2018 - 06.2020

Provide non-medical care to seniors in their own homes

Establish open communication and develop friendly relationships with seniors and their families

Help seniors with daily tasks such as light housekeeping and organization

Education

No Degree - LVN

Gurnick Academy of Medical Arts
Modesto, CA
05.2001 -

Associate of Arts -

Mt. San Antonio College
Walnut, CA
05.2001 -

Skills

  • Active listening
  • Verbal communication
  • Patience
  • Adaptability
  • Time management
  • Product knowledge
  • Positive attitude
  • Conflict resolution

Timeline

Supervisor

Home Depot
06.2022 - 06.2023

Sales Kitchen/Bath

Home Depot
06.2021 - 06.2022

Customer Service Sales

Home Depot
05.2020 - 06.2021

Care Giver

LifeGuard
04.2018 - 06.2020

No Degree - LVN

Gurnick Academy of Medical Arts
05.2001 -

Associate of Arts -

Mt. San Antonio College
05.2001 -
MELANIE GUTIERREZCustomer Servies Supervisor