Melanie Guindon
Alfred,ON
Summary
Hardworking Insurance Broker with 8 years of experience maximizing revenues by leveraging strong sales strategies and deep knowledge of available insurance products. Customer-focused salesperson with team-oriented mindset and comprehensive consumer need assessment. Supportive listener with extraordinary customer empathy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance-broker
Theoret Martel Insurance Brokers
05.2016 - Current
- Provide exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Increase client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Collaborate with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Maintain high standards of customer service by building relationships with clients.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Assist clients with claims processing, ensuring smooth experience during difficult times.
Education
No Degree - Ribo License #42366
Ribo
Ottawa, Canada10.2016
Skills
- Great understanding of various insurance plans
- Demonstrable ability to present and persuade; selling skills
- Valid license to practice
- Result-oriented approach
- Staying aware of latest insurance policies and its terms and payment conditions
- Ability to receive, negotiate and evaluate quotes
- Ability to sell insurance products and services to clients
- Risk assessment
- Underwriting; evaluate risk, determined coverages, setting premium rates
- Regulatory Compliance
- Claims Handling
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Certified Ribo
- Certified Qc
- CIP (to be completed)
Timeline
Insurance-broker
Theoret Martel Insurance Brokers
05.2016 - Current
No Degree - Ribo License #42366
Ribo
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