Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melanie Goodman

Borden,ON

Summary

Detail-oriented and organized administrative professional with a proven track record of providing excellent customer service and efficiently managing administrative tasks. Skilled in handling diverse responsibilities, maintaining confidentiality, and delivering accurate results. Proficient in utilizing various software applications and maintaining effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Service Provider

DND CFB Borden MPGTG HQ
09.2023 - Current
  • Provide exceptional customer service to staff and civilians, addressing inquiries and providing support.
  • Assisting with the hiring process of civilian employees including presenting the Letter of Offer and staffing package for new employees.
  • Working in DRMIS maintaining the Salary Forecasting Tool, SA'ing RES pays, paying bills, credit card reconciliation, maintaining commitments, and end of FY process.
  • Working with members processing their claims in ClaimsX, along with booking travel and doing cost comparisons.
  • PPNS orders

Administrative Clerk at RCEMES OR

Commissionaires Great Lakes
10.2022 - 09.2023
  • Provide exceptional customer service to staff and students, addressing inquiries and providing support.
  • Deliver intake briefings to new students, ensuring a smooth onboarding process.
  • Assist with administrative tasks including updating member information, processing leave passes, and updating courses.
  • Collaborate with Guardian-TOS, Promotions, ensuring accurate information and efficient processes.
  • Maintain confidentiality and handle sensitive information with professionalism.
  • Utilize ACIMS and Central registry systems to perform administrative functions.

Lead Support Manager

Wal-Mart Canada
04.2019 - 11.2022
  • Oversaw daily operations, ensuring efficient workflow and adherence to work, safety, and customer experience policies.
  • Assigned work duties to staff, maintaining optimal coverage and productivity.
  • Trained new employees, fostering a positive work environment and ensuring adherence to policies.
  • Managed inventory levels, including receiving and processing daily freight deliveries.
  • Utilized Point of Sale (POS) system during peak periods, reducing customer wait times.
  • Resolved customer complaints and provided exceptional service.

Customer Experience Department Manager

Wal-Mart Canada
04.2017 - 04.2019
  • Coordinated customer service initiatives, ensuring a positive shopping experience for customers.
  • Managed staff schedules to optimize customer coverage and service levels.
  • Assisted in training and development of team members, ensuring adherence to policies and procedures.
  • Addressed customer concerns and resolved issues in a timely and professional manner.

Education

High School Diploma -

Niagara Catholic District School Board Online
Welland, ON

French Language Course

Borden Military Family Resource Center & Northbay Resource Center

Skills

  • Strong organizational and time management skills
  • Excellent communication and interpersonal abilities
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Detail-oriented with a high level of accuracy
  • Ability to handle confidential information with discretion
  • Knowledge of administrative procedures and systems
  • Client onboarding
  • Customer service
  • Problem-solving

Certification

Secret valid until 2035

Timeline

Client Service Provider

DND CFB Borden MPGTG HQ
09.2023 - Current

Administrative Clerk at RCEMES OR

Commissionaires Great Lakes
10.2022 - 09.2023

Lead Support Manager

Wal-Mart Canada
04.2019 - 11.2022

Customer Experience Department Manager

Wal-Mart Canada
04.2017 - 04.2019

High School Diploma -

Niagara Catholic District School Board Online

French Language Course

Borden Military Family Resource Center & Northbay Resource Center

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Melanie Goodman