Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melanie Gonzalez

Covina

Summary

Dynamic professional with a proven track record in customer service at Kara’s Korner, excelling in multitasking and relationship building. Recognized for enhancing guest satisfaction through effective communication and efficient seating management. Skilled in cash handling and supply restocking, contributing to a positive team environment and operational efficiency.

Developed skills in fast-paced warehouse environment, focusing on organization and time management. Adept at streamlining processes and ensuring operational efficiency. Seeking to transition into new field by leveraging transferable skills in logistics and teamwork.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Kara’s Korner
04.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Laser Operator

High Caliber Creations
02.2025 - 05.2025
  • Optimized workflow by effectively organizing raw materials, finished products, and workspaces.
  • Uploaded proper program from machine control and established optimal laser cutting conditions.
  • Maintained an organized inventory of consumables needed for laser operations, reducing order lead times.
  • Reduced material waste through accurate programming of laser cutting parameters for each job order.
  • Enhanced production efficiency by maintaining and operating laser cutting machines with precision.
  • Located proper tooling, checked heights and adjusted settings.
  • Understood and executed orders given by laser programmer and senior production staff.
  • Improved accuracy of cuts by interpreting blueprints, sketches, and other design specifications accurately.
  • Documented labor hours, supplies used and work completed in computer data collection system.

Warehouse Worker

Volt Workforce Solutions
03.2023 - 09.2024
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Warehouse Worker

Volt Workforce Solutions
04.2022 - 12.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Education

South Hills High School
West Covina, CA

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Relationship building
  • Supply restocking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Laser Operator

High Caliber Creations
02.2025 - 05.2025

Warehouse Worker

Volt Workforce Solutions
03.2023 - 09.2024

Restaurant Hostess

Kara’s Korner
04.2022 - Current

Warehouse Worker

Volt Workforce Solutions
04.2022 - 12.2023

South Hills High School

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Melanie Gonzalez