Melanie Gonzalez
Pacoima
Summary
Seeking a career-oriented position in a highly challenging environment, providing opportunities for growth and advancement, where I can utilize and make effective use of my expertise, knowledge, and abilities I have acquired.
Overview
8
8
years of professional experience
Work History
Medical Assistant/ Intake Specialist
HAAS Spine and Orthopaedics
03.2022 - 08.2022
- Prepped patient charts with updated medical records
- Requested/ obtained medical records
- Completed 30+ patient intakes per clinic day
- Briefed the Physician on patient's medical history prior to their appointment
- Assisted Physicians with scribing medical reports in real time
- Discharged patients and provided additional information in regards to the Physician's recommendations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained relationships with patients through effective communication skills
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Desk Receptionist
HAAS Spine and Orthopaedics
09.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and rooming.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled, coordinated and confirmed appointments and updated patient records.
- Documented superbills for each clinic day
- Uploaded medical records and diagnostic images.
- Assisted with surgical consent forms
- Completed data entry and filing to keep medical records updated for easy retrieval.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Cashier/ Salesperson
Naimie’s Beauty Center
09.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Ensured the shop floor was maintained to a high standard and all merchandise was displayed neatly at all times, especially during busy periods
- Carried all transactions on cash register, including cash, checks, card payments and refunds or exchanges
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with management approval
- Communicate with members and management to provide great service and sanitary environment.
- Stocked, tagged and displayed merchandise as required.
Cashier (seasonal position)
Costco
11.2018 - 01.2019
- Carried all transactions on cash register, including cash, checks, card payments and refunds or exchanges
- Stock aisles and return merchandise to designated area
- Communicate with members to provide great service and sanitary environment
- Able to assist in kitchen when needed.
Independent Contractor
Housekeeping Services
12.2014 - 01.2016
- Ability to communicate with all clients regarding expectations in order to provide superior customer service
- Provide basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows and scouring bathrooms.
Education
West Valley Occupational Center
01.2023
College of the Canyons
05.2019
Triumph Charter High School
06.2018
Skills
- Fluent in English and Spanish
- Computer Skills
- Data Entry
- Customer Service
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Clinical Documentation
- Electronic Medical Records
- Procedure Assistance
- Maintaining confidentiality
- Medical supply inventory
- Medical Billing
- Cashier
Timeline
Medical Assistant/ Intake Specialist
HAAS Spine and Orthopaedics
03.2022 - 08.2022
Front Desk Receptionist
HAAS Spine and Orthopaedics
09.2021 - 03.2022
Cashier/ Salesperson
Naimie’s Beauty Center
09.2019 - 07.2021
Cashier (seasonal position)
Costco
11.2018 - 01.2019
Independent Contractor
Housekeeping Services
12.2014 - 01.2016
West Valley Occupational Center
College of the Canyons
Triumph Charter High School
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