Melanie Gonzales
San Bernardino,CA
Summary
Results-driven management professional with proven leadership skills, ready to guide teams to success. Strong focus on collaboration, adaptability, and strategic planning to meet evolving business needs. Adept at fostering productive work environment and delivering impactful results. Known for reliability, effective communication, and problem-solving capabilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
World Oil Environmental Services
09.2023 - Current
- Handled customer inquiries via phone, email, and chat to ensure timely resolutions.
- Assisted in troubleshooting service-related issues, enhancing customer satisfaction.
- Maintained accurate records of customer interactions within CRM systems.
- Collaborated with team members to improve response times and service quality.
- Provided product information and guided customers through service options effectively.
- Trained new staff on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Store Manager
Family Dollar
02.2023 - 01.2024
- Developed promotional strategies that increased foot traffic and boosted sales revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
Leelavati
01.2013 - 06.2023
- Oversaw daily store operations, ensuring optimal customer service and team performance.
- Trained and mentored staff to enhance product knowledge and sales techniques.
- Implemented inventory management systems to improve stock accuracy and reduce waste.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Skills
- Staff management
- Critical thinking
- Task delegation
- Shift scheduling
- Product knowledge
- Team leadership
- Goal setting
- Strategic planning
Timeline
Customer Service Representative
World Oil Environmental Services
09.2023 - Current
Store Manager
Family Dollar
02.2023 - 01.2024
Store Manager
Leelavati
01.2013 - 06.2023