Melanie Garcia
Riverside
Summary
- Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
- As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Employee Relations Assistant
AMIGOS PROS
06.2024 - Current
- Assisted in resolving conflicts between employees through mediation and open communication.
- Maintained accurate records of employee grievances, disciplinary actions, and resolutions for future reference.
- Acted as a liaison between employees and management to facilitate open lines of communication regarding any workplace challenges or opportunities for growth.
- Assisted in developing policies that promote equal opportunity employment and prevent discrimination or harassment incidents within the workplace.
Receptionist
TG & Associates
02.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Representative
Axalta Coating Systems
05.2016 - 06.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Performed accounting tasks such as processing and distributing invoices, credit memos, claims and rebates.
- Maintained daily and monthly sales reports.
- Processed Bill of Ladings and booked shipments for shipping department.
Server
Outback Steakhouse
08.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Alvord Alternative High School
06.2015
Skills
- Excellent Organizational Skills
- Attention to Detail
- Effective Communication
- Proficiency in Microsoft Office 365
- Call Management
- Data Entry
- Order Processing
- Appointment Scheduling
- Administrative Support
- Invoice Processing
- Customer and client relations
- Greeting and Seating Clients
- Mail handling
- Service-oriented mindset
Languages
Spanish
Native or Bilingual
Timeline
Employee Relations Assistant
AMIGOS PROS
06.2024 - Current
Receptionist
TG & Associates
02.2024 - 06.2024
Server
Outback Steakhouse
08.2018 - 02.2020
Customer Service Representative
Axalta Coating Systems
05.2016 - 06.2024
High School Diploma -
Alvord Alternative High School
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