Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melanie Gallaza

Ottawa,ON

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Manager

Sephora
Ottawa, Ontario
11.2022 - Current
  • Convened regular meetings with team members to evaluate quarterly and annual goals.
  • Supervised staff members and managed the day-to-day operations of the sales department.
  • Collaborated with vendors to ensure successful negotiation of product purchases and contracts.
  • Prepared and presented monthly sales performance reports to management.
  • Performed comprehensive sales consultations and effectively communicated product information to clients.
  • Maintained and cultivated professional relationships, ensuring exceptional service to new and existing accounts.
  • Fostered enduring connections with suppliers and crucial clients to propel long-term business development.
  • Provided guidance and support to drive team's success in reaching revenue objectives.
  • Managed the production of routine reports regarding security issues like employee misconduct, theft, and vandalism.
  • Audited store operations regularly to maintain adherence to safety regulations.

Supervisor

Bath & BodyWorks
Ottawa, Ontario
11.2015 - 11.2022
  • Identified customer needs to create attractive product offerings, significantly enlarging target market.
  • Assessed employee performance through regular reviews, ensuring accurate recording of results.
  • Provided coaching and evaluation for team members as required.
  • Organized company files using document management system for easily accessible and up-to-date data.
  • Verified appropriate adherence to policies and procedures by auditing company's legal documents.
  • Managed project schedules effectively, fostering team collaboration and compliance with budget constraints.
  • Exhibited strong telephone etiquette in effectively addressing complex customer inquiries.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Successfully coordinated staff scheduling to meet the needs of busy periods and project deadlines.
  • Safeguarded a secure working environment by consistently following all safety protocols and regulations.

Sales Associate

Forever21
Ottawa, Ontario
09.2014 - 11.2015
  • Implemented inventory tracking system to ensure proper management of stock levels.
  • Offered precise details about products, prices, and services to customers.
  • Managed cashier functions like payment acceptance, receipt issuance, and calculating change.
  • Successfully increased sales by suggesting relevant products in line with customer preferences.
  • Participated in weekly performance review meetings to assess attainment of goals and objectives.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Implemented efficient procedures for cash register management, ensuring accurate money handling and smooth daily operations.

Education

High School Diploma -

St. Paul High School
Ottawa, ON
06-2014

Skills

  • Performance Management
  • Database Management
  • Operations
  • Key Account Management
  • Revenue Forecasting
  • Financial records analysis

Languages

English
Full Professional
French
Limited
Tagalog
Limited

Certification

  • St. John Ambulance First Aid CPR/AED

Timeline

Sales Manager

Sephora
11.2022 - Current

Supervisor

Bath & BodyWorks
11.2015 - 11.2022

Sales Associate

Forever21
09.2014 - 11.2015

High School Diploma -

St. Paul High School

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Melanie Gallaza