Melanie Galapon

• Assisted in product selection, offering advice on fit, style, color and fabric.
• Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
• Created displays that highlighted featured items or seasonal trends.
• Processed cash payments for customer purchases.
• Operated cash register accurately and efficiently during checkout process.
• Provided customers with information about promotions and discounts available.
• Assisted in organizing special events such as fashion shows or promotional activities.
• Adhered to all safety policies and procedures while handling products.
• Conducted price comparisons between similar items from different stores upon customer request.
• Checked incoming shipments of merchandise against purchase orders for accuracy.
• Operated the cash register to complete transactions.
• Answered phone calls from customers regarding inquiries about products or services offered by the store.
• Cleaned fitting rooms after each customer use.
• Replenished supplies such as hangers, bags and tags when necessary.
• Greeted customers and provided excellent customer service.
• Maintained a neat and organized sales floor.
• Folded and hung clothing items according to store standards.
• Restocked shelves with new merchandise as needed.
• Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
• Recovered clothing items from fitting rooms and returned to specified department areas.
• Performed stock processing by filling and stocking floor racks and backstock racks.
• Processed sales transactions using POS system and returned receipts and payment cards to customers.
• Communicated item availability with retail team members and shoppers.
• Followed company standards for merchandise presentation and planograms of best apparel and displays.
• Facilitated positive guest experiences by promptly locating desired items for customers.
• Implemented store visual standards with proper product placement and advertisement displays.
• Followed store policies and procedures for handling merchandise, returns, and exchanges.
• Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
• Prepared and maintained a clean, organized store environment, enhancing the shopping experience.
• Assisted in training new sales associates, sharing knowledge and best practices for customer service.
• Processed cash and card transactions at checkout, ensuring accuracy in handling payments and giving change.
• Engaged in upselling and cross-selling techniques to increase sales and enhance customer satisfaction.
• Utilized POS systems to process sales, returns, and exchanges efficiently.
• Built and maintained positive relationships with regular customers, encouraging loyalty and repeat visits.
• Processed returns and exchanges, ensuring customer satisfaction and adherence to store policies.
• Maintained up-to-date knowledge of current fashion trends and store inventory to offer informed suggestions.
• Developed strong product knowledge to answer customer questions and make recommendations effectively.
• Managed fitting rooms, ensuring cleanliness and availability for customer use.
• Assisted customers in selecting clothing items by providing fashion advice and personal recommendations based on preferences.
• Organized in-store displays to promote new products or special offers, attracting customer interest.
• Coordinated with team members to manage high-traffic periods, ensuring a smooth shopping experience for customers.
• Greeted customers upon entry, offering guidance and assistance in navigating store layout.
• Coordinated and merchandised seasonal collections and designs based on trending styles.
• Replenished stock on the sales floor, ensuring merchandise is displayed attractively and accessible to customers.
• Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
• Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
• Offered customers maximum value by continuously learning about new products and related services.
• Worked with management to quickly replenish low or out-of-stock items.
• Maintained customers' available product selections by quickly replenishing products from incoming freight.
• Audited inventory to identify and correct discrepancies.
• Greeted customers promptly to engage and assist with apparel needs.
• Recovered and organized stock throughout each shift to keep racks customer-ready.
• Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
• Updated pricing to reflect permanent changes and temporary sales drops.
• Organized store by returning merchandise to proper areas and restocked displays.
• Greeted customers to determine wants or needs.
• Recommended, selected and located merchandise based on customer desires.
• Ticketed, arranged and displayed merchandise to promote sales.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Computed purchases and received and processed cash or credit payment.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Cleaned shelves, counters and tables to maintain organized store.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Described merchandise and explained use, operation and care.
• Answered store and merchandise questions and led customers to wanted items.

• Organized closets with hangers for guests' clothing items.
• Delivered requested items such as extra pillows or blankets to guest rooms.
• Replenished supplies such as drinking glasses and coffee cups in guest rooms.

Clean offices everyday after office hours

• Emptied trash receptacles throughout the property.
• Responded to requests from guests regarding housekeeping needs.
• Inspected guest rooms after cleaning to ensure they were presentable.
• Observed proper use of chemicals when cleaning various surfaces.
• Ensured that all health standards were met during cleaning operations.
• Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Disinfected telephones, light switches and other frequently touched objects.
• Scrubbed kitchen appliances, countertops and fixtures.
• Changed bed linens and towels, tidied up rooms.
• Followed safety procedures when handling hazardous materials.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Sanitized all areas of the hotel lobby and public restrooms.
• Reported any maintenance issues or damage to supervisors immediately.
• Cleaned bathrooms, including toilets, tubs, showers and sinks.
• Used cleaning chemicals following proper guidelines.
• Requested maintenance orders to fix non-working equipment and address room damage.
• Maintained and organized cleaning supplies stock.
• Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
• Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
• Laundered sheets and removed stains to restore linens to pristine condition.
• Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
• Interacted pleasantly with clients and guests when performing daily duties.
• Cleaned building floors by sweeping, mopping and scrubbing.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Assisted in laundry services including washing, drying, and folding linens.
• Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
• Returned rooms to occupant-ready status to satisfy future guests.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Communicated with maintenance team on damages to repair.
• Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
• Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
• Sorted and counted linens and organized in storage areas.
• Swept and damp-mopped private stairways and hallways.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Inspected furniture for damage or stains in between guest stays.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Waxed and polished wood furnishings to restore faded appearance.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
• Inspected the interior and exterior of buildings for any signs of damage or needed repair.
• Repaired minor plumbing issues such as clogged toilets and leaking faucets.
• Cleaned carpets using vacuum cleaners and shampooers to remove dirt and stains.
• Performed general cleaning tasks such as sweeping, mopping, dusting and waxing floors.
• Responded quickly to emergency situations related to malfunctioning equipment or safety hazards.