Melanie Fowler
San Luis Obispo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Omni Associate
Dicks Sporting Goods
San Luis Obispo, CA
10.2024 - Current
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Observed packing operations to verify conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Specialist
Dick's Sporting Goods
San Luis Obispo, CA
09.2022 - 10.2024
- Kept a clean and organized Register area, keeping registers and snacks stocked and ready to go.
- Process returns, including tagging damaged items and processing them into defectives.
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Part Time Assistant Manager
Hot Topic, Inc.
Pismo Beach, CA
10.2019 - 09.2022
- Promoted after 6 Months
- Promoted again after 9 months
- Performed official money count every day
- Managed a group of associates including covering shifts
- Trained new associates on company processes and procedures
- Maintained all operations within the store including opening and closing
- Answered questions from customer over the phone, email, and in person
Cashier
Adams Burgers
Oceano, CA
03.2019 - 09.2019
- Took orders at the register while prepping entrees and serving food when not on register.
- Bussed Tables and kept the restrooms stocked and tidy
- Stocking Kitchen/Lobby supplies
- Operated cash register[s]
Education
No Degree - Anthropology, English
Allan Hancock College
Santa Maria, CAHigh school diploma - undefined
Nipomo High School
Nipomo, CA06-2013
Skills
- Management/Leadership
- Team Player
- Attention to detail
- Strong Work Ethic
- Cash Handling
- Customer Service
- Inventory Control
- Conflict Resolution
- Order fulfillment
- Inventory management
- Adaptability and flexibility
- Communication Skills
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Omni Associate
Dicks Sporting Goods
10.2024 - Current
Customer Service Specialist
Dick's Sporting Goods
09.2022 - 10.2024
Part Time Assistant Manager
Hot Topic, Inc.
10.2019 - 09.2022
Cashier
Adams Burgers
03.2019 - 09.2019
High school diploma - undefined
Nipomo High School
No Degree - Anthropology, English
Allan Hancock College