MELANIE FOURNIER
Pointe-Claire,QC
Summary
Dynamic professional with extensive experience in crisis intervention and safety management. I excel in leading teams with empathy and compassion. I have the ability to manage emergency situations effectively, while providing constructive feedback, ensuring safety, and productivity in high-pressure environments. Bilingual and CPR AED - Level C Certified, skilled in promoting teamwork and empathy while effectively addressing critical situations. Committed to promoting safety and positive outcomes in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Airport Safety Patrol
Montreal Airport
Montreal, Quebec
01.2023 - Current
- Manage airside calls while overseeing emergency situations, including aircraft emergencies and medical incidents
- Conducted traffic stops and issued citations for violations of motor vehicle laws.
- Monitor and overlook employee productivity to provide constructive feedback and coaching.
Warehouse Operator
Sutton Plumbing
Montreal, Quebec
08.2022 - 01.2023
- Provided customer service support, addressing inquiries and resolving issues related to shipments.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
Intervention Agent Youth Center
GardaWorld
Montreal, Quebec
01.2021 - 12.2021
- Address young adolescents beginning to display aggression.
- Perform night shifts, executing surveillance and conducting rounds.
- Intervene when needed.
Warehouse Associate
ADI Global Distribution
Lachine, Quebec
05.2017 - 08.2020
- Provided customer service support by responding promptly to inquiries regarding order status or other matters.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Partnered with vendors for repairs, resolved issues, and delivered solutions.
Integration Aide
Lester B. Pearson School Board
Montreal, Quebec
01.2014 - 07.2014
- Shadow behavior students, guide them to a positive outlook.
- Promoted good behaviors by using positive reinforcement methods.
Education
Police Foundation
College LaCite
Ottawa, ON06-2022
Some College (No Degree) - Law, Society & Justice
Dawson College
Montreal, QCSkills
- Integrity
- Problem solving
- Communication
- Leadership
- Emergency and crisis intervention
- Team spirit, empathy, and compassion
- Employee coaching
- MS office & Google Drive
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
- CPR & AED - Level C
- CFSC & CRFSC Safety course
- Self Defense, Baton and handcuff training
- Air side drivers license & radio Communication certificate
- Dangerous winter driving course
References
References available upon request.
Timeline
Airport Safety Patrol
Montreal Airport
01.2023 - Current
Warehouse Operator
Sutton Plumbing
08.2022 - 01.2023
Intervention Agent Youth Center
GardaWorld
01.2021 - 12.2021
Warehouse Associate
ADI Global Distribution
05.2017 - 08.2020
Integration Aide
Lester B. Pearson School Board
01.2014 - 07.2014
Police Foundation
College LaCite
Some College (No Degree) - Law, Society & Justice
Dawson College
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