Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Fatteicher

Winkler,Canada

Summary

I am able to work independently or in a team setting with the same enthusiasm. I am punctual, responsible and organized. I have good time management skills and a hard worker. I’m outgoing and a good listener.

Overview

18
18
years of professional experience

Work History

Personal Shopper

Real Canadian Superstore
01.2024 - 08.2025
  • Liaison between store and customers picking up online orders
  • Shopping for online orders in a fast paced environment
  • Ensuring accuracy and detail for orders
  • Providing excellent customer service
  • Using cashier till as well as debit machine
  • Acting in managerial role when no other managers were on duty
  • Working independently and as team member

Retail Clerk

SunValley Co-op
05.2022 - 10.2023
  • Faced product in grocery, hardware and produce
  • Processed transactions from purchases and refunds
  • At times, opened and closed produce department and front cash registers
  • Responsible for counting daily cash floats and cashing out at the end of my shift, ensuring cash balances
  • Providing excellent customer service at all times

Homemaker

10.2017 - 05.2022
  • Performed housekeeping and home management tasks

Loyalty and Retention Specialist

Telus
05.2011 - 10.2017
  • Answered calls in a busy call center from clients that were moving, needing new services or had billing issues that needed to be resolved
  • Provided basic troubleshooting to clients and colleagues as needed
  • Assisted in resolving issues with difficult clients
  • Worked independently as an at home agent from November2011- October2017

Customer Service Representative

Stream International
01.2008 - 12.2010
  • Answered calls in a busy call center from clients needing technical or billing issues resolved for a Microsoft product
  • Specializing in, ensuring TOS is being followed and reporting any violations to supervisors

Education

College diploma - Psychiatric Nursing

Douglas College
New Westminster, BC
06.1995

Skills

  • Cash Handling
  • Sound decision making
  • Great communication
  • Quick learner
  • Excellent problem solving
  • Customer service
  • Organizational skills
  • Heavy lifting
  • Order coordination
  • Deadline driven

Timeline

Personal Shopper

Real Canadian Superstore
01.2024 - 08.2025

Retail Clerk

SunValley Co-op
05.2022 - 10.2023

Homemaker

10.2017 - 05.2022

Loyalty and Retention Specialist

Telus
05.2011 - 10.2017

Customer Service Representative

Stream International
01.2008 - 12.2010

College diploma - Psychiatric Nursing

Douglas College

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Melanie Fatteicher