Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanie Duguay

Espanola,ON

Summary

I am a polite, courteous & friendly person with many years of excellent customer service. I am able to use computer software proficiently and easily adapt to new programs. I am a dependable candidate successful at managing multiple priorities and handling customer concerns or requests.

Overview

38
38
years of professional experience

Work History

Pharmacy Technician

The Drugstore Pharmacy
02.2014 - 11.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.

Certified Pharmacy Assistant

Janeway Pharmacy
09.1999 - 02.2014
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services.

Server

Crocks Country Kitchen
10.1993 - 09.1998
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Front Desk Receptionist

Mohawk Motel
09.1990 - 10.1993
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.

Server

Moffatt’s Country Kitchen
09.1986 - 09.1990
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rappor
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports

Education

Registered Pharmacy Technician - Pharmacy Technician

Sheridan College
Brampton, ON
12.2010

Bachelor Of Arts - Sociology

Laurentian University
Greater Sudbury, None
05.1995

Skills

  • Patient confidentiality
  • Answering customer questions
  • Confidentiality and HIPAA
  • Processing payments
  • Receiving incoming supplies
  • Record preparation
  • Resolving customer issues
  • Hospitality services
  • Credit and cash payments
  • Housekeeping
  • Guest accommodations
  • Reservations
  • Exceptional customer service
  • High-volume dining
  • Service prioritization
  • Food safety practices

Languages

English
Full Professional

Timeline

Pharmacy Technician

The Drugstore Pharmacy
02.2014 - 11.2024

Certified Pharmacy Assistant

Janeway Pharmacy
09.1999 - 02.2014

Server

Crocks Country Kitchen
10.1993 - 09.1998

Front Desk Receptionist

Mohawk Motel
09.1990 - 10.1993

Server

Moffatt’s Country Kitchen
09.1986 - 09.1990

Registered Pharmacy Technician - Pharmacy Technician

Sheridan College

Bachelor Of Arts - Sociology

Laurentian University

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Melanie Duguay