Melanie Desmarais
Edmonton,Canada
Summary
Experienced and regulated Pharmacy Technician with a solid background in overseeing daily operations and ensuring process efficiency. Over 17 years of experience in both retail and long-term care pharmacy settings, with proficiency in managing high-volume environments and troubleshooting operational challenges as well as implementing strategic improvements. Strong leadership, organizational, and communication skills. Bilingual in English and French.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Supervisor/Manager
Capital Care
05.2017 - Current
- Contributed to the development and implementation of strategic and operational plans for resident-focused care programs
- Actively resolved issues with nursing and pharmacy personnel through effective communication, active listening, and mediation
- Managed staffing, new initiatives, and approved leave of absences to ensure smooth pharmacy operations as well as conduct performance appraisals
- Focused on improving health and safety performance through risk management, hazardous assessment, and incident reporting
- Supervised and trained a team of regulated technicians and pharmacy assistants
- Managed pharmacy distribution, task prioritization and lead process improvements
- Fostered an environment that promotes employer vision, mission, values, quality improvement, and staff safety through OHS&W inspections
- Performed detailed checks for medication errors and managed automated dispensing systems (Automed and Pacmed)
- Demonstrated strong multitasking abilities through troubleshooting and decision making, by adapting to the fast-paced environment of a busy pharmacy
- Conducted annual inventory counts and strive to meet inventory requirements
Regulated Pharmacy Technician (Casual)
Grandin Pharmacy
01.2017 - 01.2020
- Worked as a casual Regulated Pharmacy Technician providing direct patient care and pharmacy services
- Input prescriptions into Kroll software and ensured compliance with pharmacy standards
Regulated Pharmacy Technician/Supervisor
Pharmacare (Care Rx)
07.2013 - 01.2017
- Supervised pharmacy technicians and assistants in a fast-paced environment
- Managed medication distribution, including the preparation and verification of prescriptions
- Promoted a culture of safety, quality, and continuous improvement in pharmacy operations
Pharmacy Technician
Plaza 69 Pharmacy
01.2001 - 07.2011
- Provided direct pharmacy services, including dispensing medications and patient consultations
- Assisted in daily pharmacy operations and inventory management
Education
Connect Care Training for Manager, Inventory, and Pharmacy Technician
Capital Care
01.2024
Occupational Health, Safety, and Leadership Training
Capital Care
01.2021
Regulated Pharmacy Technician - undefined
Ontario College of Pharmacy
01.2018
Regulated Pharmacy Technician - undefined
Alberta College of Pharmacy
01.2015
Pharmacy Assistant Program - undefined
Collège Boréal
01.2000
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Workflow optimization
Certification
- Completed Required Organizational Learning (7 courses) on Resident Care and Safety (2022-2024).
- Completed Indigenous Awareness & Sensitivity Course (2024)
- Completed AHS Vaccine Storage and Handling Modules (2024).
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Pharmacy Operations Supervisor/Manager
Capital Care
05.2017 - Current
Regulated Pharmacy Technician (Casual)
Grandin Pharmacy
01.2017 - 01.2020
Regulated Pharmacy Technician/Supervisor
Pharmacare (Care Rx)
07.2013 - 01.2017
Pharmacy Technician
Plaza 69 Pharmacy
01.2001 - 07.2011
Occupational Health, Safety, and Leadership Training
Capital Care
Regulated Pharmacy Technician - undefined
Ontario College of Pharmacy
Regulated Pharmacy Technician - undefined
Alberta College of Pharmacy
Pharmacy Assistant Program - undefined
Collège Boréal
Connect Care Training for Manager, Inventory, and Pharmacy Technician
Capital Care
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