Melanie Des Lauriers
Tuakau,Waikato
Summary
Results-driven professional with extensive experience in the food and beverage industry. Seeking a new position after selling my restaurant and relocating to New Zealand. Experienced problem-solver and client relationship builder. Focused on ensuring high customer satisfaction and operational excellence. Ability to either lead or leverage skills to enhance team dynamics, streamline processes and augment profit margins
Overview
2026
2026
years of professional experience
Work History
Founder and operator
Ta pies
Montreal, Quebec Canada
03.2010 - 08.2025
- Oversaw all aspects of operations of my restaurant including menu development, marketing, sales, customer service, catering, food truck, cooking and barista.
- Developed and implemented a comprehensive business plan to launch the company.
- Established policies and procedures for efficient workflow management.
- Fostered a positive company culture that encourages teamwork, innovation, and excellence.
Call Center Representative
Laurentian Bank of Canada
Montreal, Quebec Canada
02.2009 - 03.2010
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints promptly and effectively to ensure satisfaction.
- Assisted in training new representatives on best practices and procedures.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Offered resolutions to de-escalate calls and solve customer issues.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Attended regular training sessions on updates and changes within the industry or organization.
Food and Beverage Supervisor
Mirvac Hotels
Brisbane, Queensland Australia
2005 - 2007
- Supervised daily operations of food and beverage service in upscale hotel setting.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated with kitchen staff to maintain quality and timely service delivery.
- Developed staff schedules to optimize coverage during peak service times.
- Ensured compliance with health and safety regulations in all food handling areas.
- Assisted in implementing new menu items to enhance guest experience.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Education
Bachelor of Arts - Teaching French As A Second Or Foreign Language
Université Du Québec À Montréal
Montreal Canada08-1999
Associate of Arts - Litterature
Cegep Montmorency
Laval, QC, Canada12-1997
High School Diploma -
College Regina Assumpta
Montreal, QC, Canada08-1994
Skills
- 30 years of experience in customer service in Australia, Canada, and the UK, including catering, barista, fine dining, retail, receptionist, and call center
- Effective communication
- Problem solving
- Client relationship building
- Food safety compliance
- Staff training and development
- Team leadership
- Time management
- I am mature, responsible, and trustworthy I have a lot of empathy, and I enjoy caring for people
Affiliations
- Literature
- Cooking
- Traveling
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
General information
- I live in NZ permanently. I have Australian and Canadian citizenship
- I have a drivers licence and own a car
Motivation to learn new skills
- I have a lot of life experience. I am a good listener and always want to be helpful. I have a good sense of humor!
- I work well unsupervised or as part of a team.
References
References available upon request.
Timeline
Founder and operator
Ta pies
03.2010 - 08.2025
Call Center Representative
Laurentian Bank of Canada
02.2009 - 03.2010
Food and Beverage Supervisor
Mirvac Hotels
2005 - 2007
Bachelor of Arts - Teaching French As A Second Or Foreign Language
Université Du Québec À Montréal
Associate of Arts - Litterature
Cegep Montmorency
High School Diploma -
College Regina Assumpta