Melanie Dela Cruz
Calgary,AB
Summary
With over a decade of experience, I bring a broad skill set that includes leadership, customer support, data entry, and management across multiple industries. My diverse background has enabled me to adapt, innovate, and drive success in every role. Proficient in customer service delivery and data management, I’ve excelled in roles such as Customer Service Representative, Freelance Customer Support, and various administrative positions, where I demonstrated strong attention to detail and organizational skills. In addition, my experience spans nutritional roles and hospitality administration, where I consistently delivered exceptional service and optimized customer experiences. I am now seeking to leverage my expertise in leadership, data entry, customer-centricity, and operational excellence to drive success in future opportunities.
Overview
15
15
years of professional experience
Work History
Business Coordinator
Power Deal 888 Heavy Equipment Rental
Valenzuela City
03.2021 - 06.2024
- Responsible for accurate data entry of rental transactions, client information, and equipment availability, ensuring timely updates and error-free records
- Assisted in managing daily operations and ensuring the smooth execution of project tasks
- Deliver excellent customer service by responding to client rental inquiries, providing information on equipment pricing and rental terms
- Coordination of project mobilization and assistance in site preparation
Business Support Associate
Good Deal Heavy Equipment Rental
Valenzuela City
07.2016 - 02.2021
- Provided outstanding customer service by addressing client rental inquiries and resolving concerns quickly, providing smooth and efficient service
- Handled project coordination and monitored project progress
- Performed data entry and maintain accurate records on rental status to track equipment movement and usage
Freelance Customer Support
Triangl Swimwear Company (Upwork)
Philippines
02.2015 - 03.2017
- Provided prompt and efficient support to customers via live chat, addressing inquiries and resolving issues in a timely manner
- Managed email communication, responding professionally and effectively to customer queries and concerns
- Successfully resolved customer problems, ensuring satisfaction and maintaining the company's positive reputation
- Offered detailed product information and guidance, assisting customers in their purchasing decisions
- Ensured consistent delivery of high-quality customer service, contributing to positive customer experiences and retention
Online/Offline Support Specialist
Western Union Financial Services
Philippines
07.2009 - 06.2013
- Provided online support to customers, addressing inquiries and resolving issues through digital channels
- Maintained records and generated reports on customer interactions and issue resolutions
- Managed offline customer support tasks, ensuring timely resolution of concerns through various communication methods
- Worked collaboratively with teams to ensure efficient support delivery and consistent service quality
Education
Bachelor of Science - Nutrition And Dietetics
University of Santo Tomas
Manila Philippines03.2001
Skills
- Excellent customer service
- Can work in a fast-moving workplace
- Ability to work under pressure
- Strong attention to detail with accurate data entry
- Proficient in data management and record-keeping
- Team player
- Flexibility
Timeline
Business Coordinator
Power Deal 888 Heavy Equipment Rental
03.2021 - 06.2024
Business Support Associate
Good Deal Heavy Equipment Rental
07.2016 - 02.2021
Freelance Customer Support
Triangl Swimwear Company (Upwork)
02.2015 - 03.2017
Online/Offline Support Specialist
Western Union Financial Services
07.2009 - 06.2013
Bachelor of Science - Nutrition And Dietetics
University of Santo Tomas
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