Melanie Daluz
San Gabriel
Summary
Customer service professional with over five years of experience in customer support and caregiving. Skilled in managing customer inquiries and building positive relationships. Proven ability to perform under pressure and deliver high-quality service. Seeking to bring strong communication skills and a customer-focused approach to a dynamic team.
Overview
12
12
years of professional experience
Work History
Sales Associate
Sam’s Jewelry & Watch Repairs
01.2016 - 01.2020
- Managed customer inquiries and provided product information efficiently.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Regency Fabric
01.2015 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted customer with order processing and issue resolution.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Caregiver
Dominic Home Care Services
01.2009 - 01.2011
- Supported caregiving routines, ensuring patient comfort and care.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
Front Desk Receptionist
Maswik Lodge, Xanterra Parks and Resorts South Rim, Inc.
03.2008 - 08.2008
- Facilitated front desk operations in a fast-paced hotel environment.
- Delivered exceptional guest service and maintained a welcoming reception area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Vocational Nurse -
Central Nursing College
01.2010
Bachelor of Science - Tourism Management
Centro Escolar University
03.2008
Skills
- Customer relationship management
- Effective communication
- Problem-solving skills
- Multi-tasking abilities
- Team collaboration
- Phone handling
- Strongly self-motivated, highly organized and detail-oriented
- Knowledge of office system
- Microsoft Office, Excel
Timeline
Sales Associate
Sam’s Jewelry & Watch Repairs
01.2016 - 01.2020
Customer Service Representative
Regency Fabric
01.2015 - 01.2016
Caregiver
Dominic Home Care Services
01.2009 - 01.2011
Front Desk Receptionist
Maswik Lodge, Xanterra Parks and Resorts South Rim, Inc.
03.2008 - 08.2008
Bachelor of Science - Tourism Management
Centro Escolar University
Vocational Nurse -
Central Nursing College
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