Seeking an administrative position where my communication; work ethic; problem-solving & customer service skills will be well utilized.
Hi, I’m
Melanie C. Yule
Mississauga,Canada
Summary
Overview
28
years of professional experience
Work History
Turner & Porter Funeral Directors
Administrative Operator
12.2022 - 12.2023
Job overview
- Administrative duties
- Corresponding with clients and staff via phone/email and in person
- Responding to Coroner’s inquiries
- Responding to Police investigations
- Taking first calls from Family members
- Scheduling appointments for service arrangements
- Scheduling of services with church leaders, church secretaries
- Registration of services with the City of Mississauga, Government of Canada, Region of Peel, City of Toronto
- Submission of newspaper notices
- Organizing and updating files, contracts and paperwork
- Updating service schedule daily
- Correspondence and scheduling with Crematorium, Cemeteries and submission of all said paperwork
- Correspondence and scheduling with vault company
- Correspondence and scheduling with Urn Companies
- Meeting with families for arrangements, scheduling for pick ups
- Creating online memoriums daily on website
- Liaison with staff and families
- Investigating complaints and resolving in an amicable fashion
- Providing empathy and kindness as part of daily customer service
- Office upkeep, organizing, filing, advising staff of any important updates
- Arrangement of courier pick-ups and drop-offs
- Ordering of office supplies
Shore’s Academy of Martial Arts
Administrative Supervisor
09.2009 - 03.2020
Job overview
- Administrative duties
- Responsible for all new memberships
- Data processing of all new contracts
- Answering basic-advanced customer inquiries
- Internet & Intranet correspondence & scheduling
- Scanning & Emailing data
- Successfully resolve problems, questions, and concerns on a daily basis
- Liaison for Instructors and Members
- Preparing/tracking of couriers and waybills
- Tracking and processing of receipts and invoices
- Answering phones; Making credit calls; Follow-up to new membership queries
- Receivables and tracking of all monthly/yearly membership fees
- Daily use of POS machine & account settlement
- Social Media updates and announcements
- Watching over and monitoring young children
Premiere Office Movers
Operations Coordinator
09.2007 - 02.2008
Job overview
- Administrative duties
- Responsible for all new job postings
- Data processing of all new contracts
- Co-ordinator of all work orders/paperwork for Drivers & Movers
- Liaison for Sales Representatives to Dispatch
- Internet & Intranet correspondence & scheduling
- Co-ordination of travel accommodations for Drivers
- (In both French & English depending on the province respectively)
- Co-ordinating & tracking of all truck/vehicle rentals
- Co-ordinating equipment rentals
- Processing of Customs Forms for entry into the U.S.A
- Processing of Bills of Lading
- Invoicing
- Payroll (Transcribing of time sheets & data entry)
- Scanning & Emailing data
- Processing & dispatching Purchase Orders
- Co-ordinating /dispatching all couriers
The Luxottica Group of Canada
Bilingual Customer Service Representative
04.2006 - 02.2007
Job overview
- Order taking/processing via phone/fax for 1000+ customer base
- (Spanning each Province in Canada.)
- Tracking/researching past orders/deliveries/returns
- Answering over 200+ calls per day – French & English
- Assisting/order taking for 30+ Sales Representatives (Bilingual)
- Basic Administration tasks I.E.: Faxes, Outgoing mail, Invoices
- Liaison for courier company
- Preparing/tracking of couriers and waybills
- Answering basic-advanced customer inquiries
- Tracking customer’s Invoices/Credits
- Data entry
- Inter-office Intranet and Internet communications
Dominion Sheet Metal & Roofing Works
Administrative Assistant w/ Payroll and A/R; A/P Accounting
08.1995 - 01.2005
Job overview
- Administrative duties
- Responsible for weekly payroll of 200/plus sub-contractors
- Data entry, checking, printing, and distribution of payroll
- Bookkeeping and invoicing within mainframe customer base
- Train and supervise new office employees
- Intermediary for customers, servicemen, and suppliers
- Successfully resolve problems, questions, and concerns on a daily basis
- Preparation of correspondence, reports, contracts, and warranties
- Daily back-up for Reception at switchboard including relevant duties
- Checking and general editing of company correspondence
- Basic assistance and support for all departments within company
- Arrangement of courier packages and pickup
Education
Carleton UniversityOttawa, ON
B.A. from English Major
University Overview
Cawthra Park Secondary SchoolMississauga, ON
Ontario Secondary School Diploma from Regional Arts Program
University Overview
Skills
- Excellent communication skills
- Strong interpersonal/people skills
- Superior command of the English language
- Strong organizational skills
- Superior phone manner and professional written correspondence
- Well-versed in French
- Preparing and editing correspondence and reports
- Computerized accounting
- Accounts payable/receivable
- Payroll
- Customer service
- Co-ordinator of travel accommodations
- Transcription of service/production purchase orders and material slips
- Inventory counting and auditing
- Able to meet deadlines with consistency
- Multi-tasking with little-to-no supervision
- Professional
- Detail-oriented
- Focused
- Work independently
- Work within a team
- Training and development of new hires
- Assume a leadership role
- Support a positive work environment
- Analytical
- Good common sense
- Problem solving
- Tracking of sales leads
- Processing of contracts
- Maintenance & Basic Repairs of office equipment
Languages
French
Accomplishments
Accomplishments
Implementation of social committee, food and toy drives. Recycling programs. Organizing potlucks, catered lunches and holiday parties.
References
References
Available upon requestTimeline
Administrative Operator
Turner & Porter Funeral Directors
12.2022 - 12.2023
Administrative Supervisor
Shore’s Academy of Martial Arts
09.2009 - 03.2020
Operations Coordinator
Premiere Office Movers
09.2007 - 02.2008
Bilingual Customer Service Representative
The Luxottica Group of Canada
04.2006 - 02.2007
Administrative Assistant w/ Payroll and A/R; A/P Accounting
Dominion Sheet Metal & Roofing Works
08.1995 - 01.2005
Carleton University
B.A. from English Major
Cawthra Park Secondary School
Ontario Secondary School Diploma from Regional Arts Program
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