Melanie Concepcion
Healthcare Professional
Sacramento
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SPHM Coach
Dignity Health Mercy Medical Center
03.2022 - Current
- Collaborated with shift managers and staff to share best practices, techniques, and insights for overall program improvement.
- Motivated staff members to adopt and practice more efficient and effective habits surrounding staff and patient safety.
- Developed and delivered presentations to educate staff members on topics related to safe patient handling.
- Promoted good values among employees surrounding staff and patient safety, fostering a safer and more collaborative atmosphere within the work environment.
- Conducted regular performance evaluations, providing staff members with constructive feedback and setting clear goals for improvement.
Clinical Support Specialist
LymphaPress
02.2022 - Current
- Served as a reliable resource to both healthcare providers and patients alike, addressing questions or concerns promptly and knowledgeably.
- Conducted thorough assessments of clinical environments, identifying areas for improvement and implementing changes accordingly.
- Took and recorded patients' vital signs, documenting in medical charts.
- Performed routine office tasks necessary for office operation and presentation.
Mobility Coach
Atlas Lift Tech
09.2021 - 03.2022
- Collaborated with other coaches and management to share best practices, techniques, and insights for overall program improvement.
- Promoted proper body mechanics and safe equipment use to prevent staff and patient injuries.
- Facilitated group coaching sessions and provided individual coaching support as needed surrounding patient safety and safe equipment use.
- Conducted regular performance evaluations for staff members to ensure competency and promote compliance.
Billing Specialist
BAS Services
08.2017 - 03.2022
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
Education
Associate of Science - Health Information Technology
Cosumnes River College
Sacramento, CA 05.2001 -
Associate of Science - Pre-Health Occupations
Cosumnes River College
Sacramento, CA 05.2001 -
Skills
Medical coding
Health information management
Data analysis
Patient assessment
Documentation accuracy
Staff training
Regulatory compliance
Team collaboration
Skilled in Microsoft office
Data evaluation
Affiliations
California Health Information Association
American Health Information Management Association
Certification
Certified Professional Biller, Cosumnes River College
Timeline
SPHM Coach
Dignity Health Mercy Medical Center
03.2022 - Current
Clinical Support Specialist
LymphaPress
02.2022 - Current
Mobility Coach
Atlas Lift Tech
09.2021 - 03.2022
Billing Specialist
BAS Services
08.2017 - 03.2022
Associate of Science - Health Information Technology
Cosumnes River College
05.2001 -
Associate of Science - Pre-Health Occupations
Cosumnes River College
05.2001 -
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