Melanie Cober
North York,Ontario
Summary
Detail-oriented Assistant with 6 years experience in office administration, offers background in problem-solving while serving in multiple roles. Efficient in performing administrative and front-desk tasks of a busy company. Brings organized and pleasant attitude to completing tasks, entering data, answering phones, and assisting customers.
Overview
14
14
years of professional experience
Work History
Assistant
Pip Robins Studio
Toronto, ON
03.2023 - Current
- Assists designer with the construction of accessories and other duties to run the business.
- Presses, steams and cuts fabric using pattern pieces.
- Assists designer with pattern construction.
- Organizes and maintains cleanliness of studio.
Administrative Office Manager
District Brewing Co.
Regina, SK
05.2018 - 05.2022
- Maintained office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
- Completed operational requirements by scheduling and assigning employees; following up on work results.
- Maintained office & retail staff by recruiting, selecting, orienting, and training employees.
- Organized customer database and maintained/entered day to day orders using system Brew Ninja.
- Processed invoices in a timely manner.
- Organized weekly delivery schedule and worked closely with delivery personnel to ensure the timely arrival of product to customers.
- Maintained office inventory and restocked by ordering stationery and IT equipment when necessary.
- Arranged for and booked logistics companies for short and long-haul deliveries.
- Organized onsite and offsite events and worked closely with event personnel to ensure a smooth and successful event.
- Managed online store, from monitoring and shipping orders to maintaining back-end.
- Worked closely with accountant to maintain financial records and periodically took on accounting duties when needed.
- Worked closely with Manager by keeping him informed of important emails, reviewing and analyzing special reports, summarizing information, identifying trends.
- Answered phone, helped with customer complaints and queries.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Worked in the retail and bar area when needed.
- Pitched in to help with office tasks during busy periods and staff absences.
- Supported sales and marketing initiatives by scheduling client events.
Retail Sales Associate
Bliss Lingerie
Cold Lake, AB
01.2016 - 05.2017
- Greeted customers upon entering the store and provided assistance.
- Offered suggestions for additional items that may be of interest to customers.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Cross-sold products to boost overall sales purchases.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Initiated friendly conversation with customers to determine level of assistance required.
Instructor - Fashion/Textiles Department
New Brunswick College of Craft & Design
Fredericton, NB
09.2009 - 05.2015
- Implemented instructional materials and curriculum to meet specific program needs.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Used videos, lectures and moderated discussions to engage students during class.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
- Participated in workshops, trainings and conferences to improve educational skills.
- Counseled struggling students regarding educational issues such as study habits or academic goals.
Education
Certificate - Adult Education And Instructor Development
University of New Brunswick/NBCC
Fredericton, NB07-2011
Diploma Fine Crafts - Fashion Design
New Brunswick College of Craft And Design
Fredericton, NB05-2008
Diploma in Fine Crafts - Textile & Surface Design
New Brunswick College of Craft And Design
Fredericton, NB05-2006
Skills
- Experienced in diverse retail and office environments
- Sharp attention to detail and organization skills
- Familiar with using a variety of POS systems and able to adapt quickly from one to another
- Some experience with Quickbooks
- Able to use both Mac & PC software and utilities inc Excel and Numbers
- Well versed in promotion and marketing using social media apps such as Instagram, Facebook & TikTok
- Comfortable with customer service and sales
- Sensitive to customer needs
- Experience with visual merchandising and displays
References
References available upon request.
Timeline
Assistant
Pip Robins Studio
03.2023 - Current
Administrative Office Manager
District Brewing Co.
05.2018 - 05.2022
Retail Sales Associate
Bliss Lingerie
01.2016 - 05.2017
Instructor - Fashion/Textiles Department
New Brunswick College of Craft & Design
09.2009 - 05.2015
Certificate - Adult Education And Instructor Development
University of New Brunswick/NBCC
Diploma Fine Crafts - Fashion Design
New Brunswick College of Craft And Design
Diploma in Fine Crafts - Textile & Surface Design
New Brunswick College of Craft And Design
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