MELANIE CLARKE

• Manage classrooms to ensure a safe and productive learning atmosphere.
• Deliver engaging lessons.
• Demonstrate strong organizational skills by creating lesson plans and schedules.
• Assess student performance and provide individual feedback.
• Communicate with parents and guardians regarding student progress and behaviour.
• Collaborate with teaching staff and administrators to support student success.
• Prioritize tasks and adapt quickly in fast paced classroom environments.

• Open and close the clinic independently.
• Utilized the company’s information management system Booker to enter client’s personal information.
• Schedule client’s appointments based on service, therapist preference and availability.
• Communicate with clients to resolve issues and complaints as they arise.
• Process client’s insurance claims using TELUS E-Portal.
• Maintain a hard copy filing system by creating and filing folders in alphabetical/numerical order.
• Answer incoming calls and responded to general inquiries regarding types of treatments available and information on the individual therapist’s specializations.
• Provide clients with information on the membership program offered by the company.
• Prepare and process invoices for submission to insurance companies.
• Data entry using Microsoft Excel and Booker.
• Maintain spreadsheets and information applications in the Google Drive.
• Maintain the cleanliness of the clinic.

• Assisted customers with product and service inquiries in person, by phone, and email.
• Processed sales transactions, invoices, and payments.
• Supervise daily operations including returns, exchanges, and custom orders.
• Maintained and updated customer records.
• Supported administrative tasks such as payroll, inventory management, and financial reporting.

• Planned, organized, and led engaging recreational and educational activities.
• Supervised and ensured the safety and well-being of children in a structured after-school environment.
• Responded appropriately to incidents, emergencies, and first aid situations
• Developed and maintained weekly staff schedules.
• Performed daily program setup, cleanup, and organization of materials.

• Manage front desk operations including, check-ins, booking and inquiries.
• Registered new members and processed membership sign-ups.
• Assisted in coaching children's gymnastics classes, supporting skill development.
• Ensured facility was maintained for daily operations.

• Assisted with the planning and organization of inclusion workshops.
• Assisted with data entry and resource mail outs of the HIGHT FIVE program.
• Assisted with the review, design and publication of project promotional resources, re: brochures/ flyers/ displays.
• Prepared articles for the Recreation Quarterly Newsletter.
• Assisted with the promotion of current projects and initiatives.