MELANIE CHIASSON
Hamilton,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Product Support Specialist
Octopus App (Jobber)
07.2024 - Current
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company's products.
Cleaner
Home and Realty Cleaning Service
09.2021 - Current
- Provide exceptional service to clients by cleaning their homes with great attention to detail
- Receive recommendations from clients regarding exceptional service which has earned consistent repeat and referral business through networking efforts
- Perform all duties to maintain clean and sanitized homes for clients while demonstrating a trustworthy work ethic
- Provide additional services such as building furniture, organization of home, and deep cleans; fulfill client requests while maintaining an excellent company reputation and ensuring clients are always satisfied
- Develop clean schedule for team based on each client’s needs and availability
- Maintain effective communication with all clients to ensure complete satisfaction and bring attention to outstanding issues
- Responsible for training team members in all aspects of efficient home cleaning services; review and check all work completed to provide feedback to enhance their skills and ensure client satisfaction
Sales Representative and Customer Service
Koodo Mobile
11.2017 - 01.2019
- Presented, promoted, and secured the sale of services and products while providing an exceptional and friendly client experience tailored to their individual wants and needs
- Developed and sustained relationships with existing clientele through building rapport as a trusted representative of the brand; allowed for promotion of additional services based on their needs assessment either in-store or by reviewing their file and calling client
- Collaborated with team members for training to maximize every interaction as a sales opportunity
- Maintained an expert level of knowledge of all current products, educating myself on upcoming models
- Consistently met and exceeded monthly sales targets
- Maintained accurate client notes in Stat Flow for a cohesive approach from all team members
- Additional responsibilities such as opening/closing the store; processing transactions on POS system; receiving inventory shipments and accurately confirmed levels of products received and noted any discrepancies
Education
Technical Production -
Humber College
Toronto, ON01.2013
Theatre Arts -
Canadore College
North Bay, ON01.2010
Skills
- Telephone support
- Hardware troubleshooting
- Application support
- Escalation management
- Multitasking
- Problem-solving abilities
- Reliability
- Team building
- Customer service expert
Languages
English
Native or Bilingual
Timeline
Product Support Specialist
Octopus App (Jobber)
07.2024 - Current
Cleaner
Home and Realty Cleaning Service
09.2021 - Current
Sales Representative and Customer Service
Koodo Mobile
11.2017 - 01.2019
Theatre Arts -
Canadore College
Technical Production -
Humber College
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