Experienced and results-driven professional with 20 years in the credit card and banking sectors, passionate about enhancing employee and customer experiences. Proven success in driving sales performance, coaching advisors, peers and leaders, and leading initiatives that improve engagement, compliance, and call quality. Skilled in analyzing performance trends, facilitating targeted development sessions, and collaborating across teams to support continuous improvement. Seeking a leadership role that leverages my strengths in coaching, process improvement, strategy, and performance optimization.