Melanie Cerda
Laguna Hills
Summary
Reliable and adaptable professional with experience in fast-paced environments across logistics, food service, and healthcare administration. Comfortable taking initiative, supporting teams, and handling multiple responsibilities at once. Experienced in training new employees, leading shifts, managing customer needs, and maintaining accuracy under pressure. Quick to learn, steady in high-demand situations, and focused on keeping operations running smoothly and efficiently.
Overview
9
9
years of professional experience
Work History
Picker/Sorter
Amazon
Mission Viejo, CA
07.2021 - Current
- Sorted and processed high volumes of packages in a fast-paced warehouse environment
- Maintained accuracy while meeting strict productivity and performance goals
- Collaborated with team members to ensure smooth and timely delivery operations
- Followed safety protocols and adapted quickly to workflow changes
Administrative Medical Assistant
COVID Clinic
Mission Viejo, CA
09.2020 - 07.2021
- Managed high-volume patient intake, registration, and scheduling in a fast-paced clinical environment
- Collected and verified patient information while maintaining strict confidentiality and HIPAA compliance
- Coordinated patient flow to support efficient testing and/or vaccination operations
- Communicated clearly with patients regarding procedures, wait times, and follow-up instructions
- Supported medical staff by preparing and organizing documentation and ensuring accurate recordkeeping
- Assisted in maintaining a calm, organized clinic environment during periods of high demand and staffing shortages
- Handled sensitive situations with professionalism and empathy, including anxious or symptomatic patients
Key Holder Supervisor
We Play Loud
Lake Forest, CA
03.2019 - 07.2021
- Opened and closed facility independently, handling cash management and security procedures
- Supervised daily operations of a high traffic children’s play environment
- Managed and supported team members during shifts, delegating tasks and ensuring smooth workflow
- Ensured a safe, clean, and organized space for children and families
- Provided customer service to parents and resolved concerns in a professional manner
- Assisted with scheduling, team coordination, and maintaining operational standards
Shift Leader
Rubios Costal Grill
Mission Viejo, CA
09.2017 - 03.2019
- Supervised team members and ensured smooth daily operations during shifts
- Managed inventory, including tracking stock levels, restocking, and reducing waste
- Handled customer concerns and resolved issues to maintain service quality
- Trained new employees and supported team performance
- Managed cash handling, opening/closing duties, and ensured food safety compliance
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CASkills
- Fast-Paced Operations & Workflow Management
- Team Leadership & Employee Training
- Customer Service & Conflict Resolution
- Inventory Control & Stock Management
- Administrative Support & Data Entry
- Cash Handling & Register Operations
- Communication & De-escalation in High Stress Environments
- Adaptability in Multi-Industry Settings
Timeline
Picker/Sorter
Amazon
07.2021 - Current
Administrative Medical Assistant
COVID Clinic
09.2020 - 07.2021
Key Holder Supervisor
We Play Loud
03.2019 - 07.2021
Shift Leader
Rubios Costal Grill
09.2017 - 03.2019
High School Diploma -
Laguna Hills High School