Melanie Castillo
Buttonwillow
Summary
Dynamic Shift Supervisor with a proven track record at Starbucks, where I enhanced store performance and customer satisfaction. Skilled in cash handling and conflict resolution, I led teams to streamline operations and reduce waste, significantly boosting profitability. Expert in staff management and inventory control, consistently maintaining optimal stock levels and workplace safety.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Troubleshot equipment to reduce service calls and downtime.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Shafter High School
Shafter, CAForensic Psychology -
Arizona State University
Tempe, AZSkills
- Cash handling
- Employee training
- Staff management
- Conflict resolution techniques
- Inventory control
- Workplace safety
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
08.2021 - Current
Shafter High School
Forensic Psychology -
Arizona State University
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