MELANIE CARRILLO
Simi Valley
Summary
Seven years of experience in driving operational excellence, enhancing customer experiences, and leading high performing teams. Expert in developing training programs, recruiting talent, hiring and onboarding, managing metrics, and boosting store profitability through strategic planning and inventory management.
Overview
10
10
years of professional experience
Work History
Guest Experience Manager
Lululemon Athletica
Oxnard, CA
01.2024 - Current
- Monitored staff performance, provided feedback, and guidance as well as coordinating team meetings.
- Managed hiring and interviewing process, including onboarding, to build a strong team.
- Addressed guest feedback and issues, including guest escalations and urgent requests, by making the moment right for all guests.
- Partnered with peers to review business data and metrics to inform planning processes.
Assistant Store Manager
STARBUCKS
SIMI VALLEY
06.2018 - 02.2024
- Developed strategic plans and created tools to instruct store team on how to meet operational and organizational objectives.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed scheduling and payroll
- Recruit, hire, train and develop a well-rounded staff
- Onboard new candidates
- Trained new team members with positive coaching
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
- Helped manage several locations to assist with district needs.
ASSISTANT STORE MANAGER
PACIFIC SUNWEAR
NORTHRIDGE
08.2017 - 01.2018
- Represent and reflect the brand through passion and product knowledge
- Prioritize and delegate tasks to reach operational excellence while still maintaining a positive customer experiences
- Execute visual directives, floor sets and maintain visual standards as set by the company
- Maintain merchandise flow, filling and presentation standards throughout the store and stock room
- Meet and exceed store sales and payroll goals
- Recruit, hire, train and develop a well-rounded staff as well as familiar with using adp
- Assist in weekly scheduling
- Handle customer situations in compliance with policy and procedures
- Partner with store and district manager to consistently better improve the store in overall customer experience.
SALES LEAD
PACIFIC SUNWEAR
NORTHRIDGE
06.2015 - 09.2017
- Perform basic opening and closing functions
- Lead and supervise sales floor to drive for volume
- Share feedback from customers with the leadership team to improve the overall customer experience
- Provide direction to associates to ensure understanding of company directives and standards
- Observe and provide feedback on sales associate performance.
SALES ASSOCIATE
PACIFIC SUNWEAR
NORTHRIDGE
06.2014 - 06.2015
- Style and outfit customers to drive for sales
- Remain customer driven while maintaining a clean and organized sales floor
- Demonstrate willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends to provide an authentic customer experience
- Operate POS system to assist customers in checking out.
Education
BA -
CAL STATE UNIVERSITY
08.2024
HIGH SCHOOL DIPLOMA -
INDEPENDENCE HIGH SCHOOL
01.2015
Skills
- Adaptability
- Communication
- Creativity
- Ability to work under pressure
- Staff development
- ADP/Taleo
- Planning and strategic thinking
- Time management
- Leadership
- Fluent in English and Spanish
- Supervision and Training
- Hiring and Onboarding
References
- Francine Morales, UCLA Administrative assistant, (323)770.3664, Francinemorales08@yahoo.com
- Bianca Alfaro, Company Of Mary Registered nurse, (860)916.2791, Biancaalfaro@hotmail.com
- Barbra Cunill, Pacific Sunwear Store Communications Specialist, (305)282.8925, Bcunill@yahoo.com
Timeline
Guest Experience Manager
Lululemon Athletica
01.2024 - Current
Assistant Store Manager
STARBUCKS
06.2018 - 02.2024
ASSISTANT STORE MANAGER
PACIFIC SUNWEAR
08.2017 - 01.2018
SALES LEAD
PACIFIC SUNWEAR
06.2015 - 09.2017
SALES ASSOCIATE
PACIFIC SUNWEAR
06.2014 - 06.2015
BA -
CAL STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
INDEPENDENCE HIGH SCHOOL