Melanie Caplette
Edmonton
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Sales Associate/Assistant Manager
Pepper Palace
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Receptionist
Tommy Gun's Original Barbershop
08.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information
- Organized, maintained and updated information in computer databases
Head Laborer
A&K Tile And Drywall
03.2021 - 06.2021
- Led crews, planned work and distributed daily assignments.
- Coordinated timely supply deliveries to keep crews working efficiently.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Observed workers and quickly identified problems
- Implementing corrective actions to eliminate work errors.
Education
Hairstyling Diploma - Hairdressing
Marvel College
Edmonton, AB04.2020
High School Diploma -
Eastglen High School
Edmonton, AB06.2017
Skills
- Inventory Management
- Document Scanning
- File Organization
- Bank Deposits
- Customer Interaction
- Client Relationships
- Customer Retention
- Call Answering and Routing
- Google Docs
- Product and Service Knowledge
Languages
English
Native or Bilingual
Timeline
Sales Associate/Assistant Manager
Pepper Palace
02.2023 - Current
Receptionist
Tommy Gun's Original Barbershop
08.2021 - 03.2022
Head Laborer
A&K Tile And Drywall
03.2021 - 06.2021
Hairstyling Diploma - Hairdressing
Marvel College
High School Diploma -
Eastglen High School
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